Resident & Family Experience Coordinator (Social Worker) | Temporary, Part-Time | 7.5/hours weekly

Sienna Senior Living • Lake Country, BC

40d

About The Position

If you’re passionate about being a part of a team that is, committed to the Team
Member Experience and driven by innovation and growth, then join us!

The Resident & Family Experience Coordinator III is a critical role within our
communities as it impacts the lives of residents and ignites the warmth of human
connection.

As a Resident & Family Experience Coordinator III, your typical day will impact
the following ways:

Requirements

• Social Worker; must be Registered per provincial legislation
• Minimum of three years’ experience in healthcare, social services, or related sector
• Knowledge of the Long Term Care Act & Regulations preferred
• Strong oral and written communication skills required
• Ability to organize, plan, and delegate responsibilities

Nice To Haves

• Customer service related experience an asset
• Hospitality and/or sales related experience an asset

Responsibilities

• Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care
• Provides social work counselling services as required, working with the inter-professional team to assess and develop a plan of care that meets residents’ psychosocial and social needs, promoting the resident’s overall wellbeing and safety.
• Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
• Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions
• Recruit and supervise social work students’ placements
• Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
• Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee

Benefits

• Sienna Senior Living offers health authority wage levelled roles
• Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.
• In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees