Resident Engagement Specialist | The Lex

Pillar Properties•Tacoma, WA

5d•Onsite

About The Position

Pillar Properties is hiring a Resident Engagement Specialist at The Lex in Tacoma, Washington. The role drives resident engagement and fosters a sense of community, serving as a first point of contact for residents throughout their experience at the property. The specialist provides responsive, customized service and works with team members to resolve resident needs while delivering a consistently excellent customer experience. The position combines resident support with community-building, event planning, social media and newsletter content, amenity and package management, renewal support, and occasional leasing activities. It also includes maintaining shared spaces and assisting with property operations as needed. The role requires regular computer use and may involve occasional lifting, bending, and reaching.

Requirements

High school diploma or GED.
Excellent time-management and organizational skills, with efficiency, accuracy, attention to detail, and follow-through.
Strong communication and writing skills.
Ability to work independently with limited direction.
Strong project-management skills and a results-driven approach.
Adaptability and ability to manage multiple priorities and meet deadlines.
Ability to assess the quality of services, items, and people when making recommendations.
Ability to keep up to date with technology and apply new knowledge to the job.
Interest in neighborhood activities and local entertainment, dining, and services, and ability to build enthusiasm for engaging options.
Knowledge of Microsoft Office Suite.
Knowledge of equipment, policies, procedures, and strategies for effective security operations to protect people, data, property, and institutions.
High-energy, motivated, and driven approach.
Comfort working in a performance-focused entrepreneurial culture.
Intellectual curiosity and willingness to seek new approaches and challenges that contribute to individual and team success.
Strong integrity and ethics.
Ability to regularly use a computer and occasionally lift up to 20 pounds, bend, or reach, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

One year of experience in hospitality, service, or property management.
Event-planning experience.
Social media and content-creation experience.
Experience with YARDI.

Responsibilities

Serve as a first point of contact for resident inquiries by email, phone, and in person, and coordinate with appropriate team members to resolve requests and concerns.
Maintain availability in the leasing office to assist with reservations, recommendations, and deliveries.
Help plan, market, schedule, purchase for, and execute monthly resident events within the property budget; seek out distinctive resident experiences.
Develop a monthly social media calendar and create content consistent with Pillar’s social media strategy and property brand guidelines.
Create and post the monthly resident newsletter.
Build partnerships with local businesses that add value to the resident experience.
Manage amenity reservations when applicable, including signage, guest lists, space reviews, and guest escorting.
Assist with renewal workflows and follow-up communications, including warm calls, pre-negotiations, and notice-to-vacate options.
Tour prospective residents and lease apartments as needed.
Lead renters insurance compliance through regular audits and completion of renewal lease files.
Accept vendor deliveries, notify residents or property staff of required actions, and deliver packages to residents’ homes when requested.
Provide information about the community, local area, events, recreation, restaurants, stores, nightlife, and resident services.
Maintain the resident portal, including amenity reservations, guest and vendor access, and community announcements.
Maintain and update the resident call directory and audit property information regularly or as requested by the Property Manager.
Manage package intake and delivery, including seasonal volume increases and occasional evening door-to-door delivery of up to two hours during peak seasons.
Perform daily spot cleaning of vacant homes and assist with apartment turns or guest suite cleaning as needed.
Keep leasing offices, lobbies, hallways, and amenity spaces clean; participate in scheduled maintenance days and provide cross-functional support.
Perform other duties as assigned.

Benefits

Industry-leading base pay and monthly and discretionary annual performance bonuses.
Paid time off, including 9 holidays, 15 vacation days, and 5 personal days for eligible employees.
Company-paid Employee Assistance Program.
Comprehensive medical, dental, and vision insurance, flexible spending accounts, and life insurance benefits for eligible employees.
401(k) with company match and immediate vesting.
30–40% housing discount at Pillar Properties communities.
Company-paid short- and long-term disability insurance.
Fitness reimbursement.
Pet insurance discounts.
Advanced pay.
Tuition reimbursement.
Cellphone allowance for eligible positions.
Paid designations and company-sponsored training.
Opportunities for advancement and a focus on promoting from within.