Resident Engagement Specialist | The Lex

Pillar Properties•Tacoma, WA

6d•$23 - $29•Onsite

About The Position

Pillar Properties is hiring a Resident Engagement Specialist for The Lex in Tacoma, Washington. The role drives resident engagement and helps foster a sense of community, serving as a first point of contact for residents and providing customized service throughout their residency. The Specialist is expected to deliver excellent customer service to residents and team members and create a consistently welcoming experience. The role combines resident support, event planning, social media and communications, leasing assistance, amenity and package management, and upkeep of shared spaces. It requires regular computer use and may involve occasional lifting of up to 20 pounds, bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The stated pay range is $23.00–$29.00, with the actual rate determined by relevant factors in accordance with applicable wage laws. The position is eligible for a discretionary annual bonus of 10%.

Requirements

High school diploma or GED.
Excellent time-management and organizational skills, with efficiency, accuracy, attention to detail, and follow-through.
Strong communication and writing skills.
Ability to work independently with limited direction.
Strong project-management skills and a results-driven approach.
Adaptability and ability to manage multiple priorities and meet deadlines.
Ability to judge the quality of services, items, and people when making recommendations.
Ability to keep up to date with technology and apply new knowledge to the job.
Knowledge of Microsoft Office Suite.
Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations protecting people, data, property, and institutions.
High energy, motivation, and drive.
Comfort working in an entrepreneurial culture that places a premium on performance.
Intellectual curiosity and willingness to seek new approaches and challenges that contribute to individual and team success.
Strong integrity and ethics.

Nice To Haves

One year of experience in hospitality, service, or property management.
Event-planning experience.
Social media and content-creation experience.
Experience with YARDI.

Responsibilities

Serve as the first point of contact by email, phone, and in person for resident inquiries, conflict management, maintenance requests, reservation questions, renewal discussions, and community needs; coordinate with the appropriate team members to resolve issues.
Maintain a consistent presence and availability in the leasing office to assist residents with reservations, recommendations, and deliveries.
Help plan resident events, support the property's social media presence, and create a distinctive living experience that fosters community among residents and team members.
Manage monthly resident events, including selecting experiences, working within the property budget, scheduling, purchasing, marketing, and execution.
Develop a monthly social media calendar and create relevant content in accordance with Pillar's social media strategy and property brand guidelines.
Curate and post the monthly resident newsletter.
Build partnerships with local businesses that support Pillar's commitment to local businesses and add value to the resident experience.
When applicable, manage amenity reservations from confirmation through completion, including signage, guest lists, space checks before and after reservations, and escorting guests to the location.
Assist with the renewal workflow and follow-up communications, including warm calls, pre-negotiations, and discussions of notice-to-vacate options.
Tour prospective residents through the community and lease apartments as needed.
Lead renters insurance compliance by conducting regular audits and completing renewal lease files.
Accept vendor deliveries, notify residents or property staff about required actions, and deliver packages to residents' homes as requested.
Provide information about the community and local neighborhood, city features, events, recreation, restaurants, stores, and nightlife.
Provide information and resources for services such as pet care, cleaning, laundry, personal training, catering, and party planning.
Maintain and update the resident portal, including amenity reservations, resident and vendor access, and community announcements.
Maintain and update the resident call directory and audit property information regularly or when requested by the Property Manager.
Manage package intake and delivery, including seasonal volume increases and occasional evening door-to-door delivery of up to two hours during peak seasons.
Perform daily spot cleaning of vacant homes and assist with apartment turns or guest suite cleaning as needed.
Maintain the cleanliness of leasing offices, lobbies, hallways, and amenity spaces.
Participate in scheduled maintenance days and provide cross-functional support to meet resident needs and protect the property.
Perform other duties as assigned.

Benefits

Industry-leading base pay plus monthly and discretionary annual performance bonuses.
Paid time off, including 9 holidays and 15 vacation days.
5 personal days for eligible employees.
Company-paid Employee Assistance Program (EAP).
Medical, dental, and vision benefits and flexible spending accounts for eligible employees.
Life insurance benefits for eligible employees.
401(k) with company match and immediate vesting.
30–40% housing discount at Pillar Properties communities.
Company-paid short- and long-term disability insurance.
Fitness reimbursement.
Pet insurance discounts.
Advanced pay.
Tuition reimbursement.
Cellphone allowance for eligible positions.
Paid designations and company-sponsored training.
Opportunities for advancement and a focus on promoting from within.