Resident Engagement Director The Residence at Salem Woods

LCB Senior Living•Salem, NH

1d•$60,000 - $71,000•Onsite

About The Position

The Resident Engagement Director manages the community’s Activities Program, providing active and passive, group and individual engagement that supports residents’ mental, physical, spiritual, cultural, and social needs and helps them remain active in society. The role organizes, coordinates, and participates in enrichment activities for the resident population and shares responsibility for hiring, evaluating, scheduling, monitoring, and supervising Activities Program staff in accordance with company policy. As a department head, the Director promotes the Residence and LCB Senior Living’s mission and values, supports community occupancy through positive interactions with prospective residents, families, and professionals, and works with the Sales and Marketing Director on community outreach. The position also maintains program records and budgets, communicates with residents and families, coordinates community and outside activities, and ensures residents receive leisure services consistent with New Hampshire guidelines. The role participates in the Manager-on-Duty program and performs other duties as requested.

Requirements

At least one year of prior experience in the recreational therapy field.
In New Hampshire, at least one year with the organization and one year working with the geriatric population.
New Hampshire requires a high school diploma or equivalent.
Ability to develop, organize, and implement a well-rounded activities program that enhances residents’ lives.
Ability to manage and direct staff activities.
Knowledge of therapeutic recreational techniques.
Ability to interact positively with outside organizations.
Ability to handle multiple priorities and emergency situations calmly and completely.
Ability to drive the community vehicle.
Computer literacy and familiarity with office software, including word processing, spreadsheets, database managers, presentation software, and calendar/newsletter software.
Valid driver’s license in the state of employment and no more than two moving violations in a three-year period, as determined by the company’s insurance broker.
In New Hampshire, must be a Certified Therapeutic Recreational Therapist or be able to obtain the certificate within one year of employment.
Must be able to lift and carry at least 15 pounds; push and pull carts; walk, sit, and stand continuously; and turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
Finger and hand dexterity, visual and auditory acuity, ability to type and use a computer, and use of good body mechanics.
Must be neat and well groomed and project a positive attitude toward the service provided.

Nice To Haves

Bachelor’s degree from an accredited college or university in Recreational Therapy.
Certificate in Recreational Therapy may be accepted.
Certified Therapeutic Recreation Specialist certification.
Gerontology experience.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community positively to prospective residents, family members, and professionals to support occupancy growth.
Direct and manage the Activities Program, including ongoing evaluation and assessment of needs and growth opportunities.
Maintain departmental budgets and records of resident activities and attendance.
Ensure open and timely communication about the Activities Program with associates, residents, families, and LCB Senior Living.
Coordinate and conduct resident and family functions.
Work with the Sales and Marketing Director on community outreach and partnerships with local service resources.
Consult with residents and families to meet individual needs and complete resident life stories.
Prepare and post monthly, weekly, and daily activity calendars.
Organize, maintain, and expand a volunteer program; develop the residence newsletter.
Arrange transportation and escorts for community access and outside activities; drive the community van as needed.
Coordinate repair or preventative maintenance for community vehicles.
Provide Activities Program associates with resources needed to perform their duties efficiently and economically.
Establish relationships with community RCAs and coordinate team activities to support quality care.
Interview and train activities personnel; ensure timely associate reviews and fair, policy-compliant counseling, retraining, and corrective action.
Ensure incident and accident reports are completed and reviewed, address issues through appropriate channels, and communicate as required for state compliance reporting.
Ensure Activity Program staffing schedules and backup coverage are maintained when applicable.
Perform and attend required in-services.
Ensure residents receive leisure services as defined by New Hampshire State guidelines.
Participate in the Manager-on-Duty program and perform other duties as requested.