Resident Counselor, EPS (Day Shift)

Mental Health Cooperative•Nashville, TN

4d•Onsite

About The Position

The Resident Counselor assists consumers in emergency psychiatric services with on-site problem-solving and the development and implementation of plans to address immediate and long-term needs. The role involves engaging with consumers during crisis episodes, supporting resolution and reintegration into primary support systems, and maintaining a safe therapeutic environment in Treatment programs. The position is based in Nashville, Tennessee, and is scheduled Sunday, Monday, and Tuesday from 7:00 a.m. to 7:00 p.m.

Requirements

A bachelor’s degree in counseling, psychology, social work, or another health-related field is preferred; a bachelor’s degree in a non-health-related field will also be considered.
Alternatively, at least five years of experience in a health-related setting.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Effective written and verbal communication.
Ability to prioritize and remain calm and focused when responding to consumer crises.
Flexibility and a positive attitude in response to changing needs.
Ability to meet the stated physical demands, with reasonable accommodations as applicable.

Nice To Haves

Bachelor’s degree in counseling, psychology, social work, or another health-related field.

Responsibilities

Actively engage consumers during their stay to intervene and problem-solve during crisis episodes.
Maintain continuous and consistent contact with consumers admitted to Treatment programs.
Complete required paperwork by the end of each shift.
Advocate for consumers’ needs when appropriate, including benefits, financial assistance, health coverage, food assistance, housing, appointments, treatment referrals, and transportation.
Help consumers understand their psychiatric diagnoses and medications.
Communicate with and support consumers during crises to help resolve the crisis and reintegrate them into primary support systems.
Maintain a safe therapeutic environment free of sharps and other potentially harmful objects.
Search the personal belongings of each consumer entering Treatment programs.
Discuss precipitating events and possible alternatives with each consumer.
Monitor consumers’ behavior, cooperation, and ability to remain safe while in Treatment programs.
Help consumers find community resources.
Facilitate consumer groups as needed.
Complete regular safety checks on each consumer.
Use de-escalation skills to avoid potential problems.
Provide consumers with needed supplies, such as food and toiletries.
Participate in cross-training in all EPS Treatment programs.
Work collaboratively with MCRT staff.
Prioritize customer service with internal and external customers.
Communicate effectively with staff, supervisors, and consumers.
Demonstrate proficiency in taking vital signs.
Assist nursing with urine drug screens (UDS), including obtaining and interpreting results.
Assist with organizing supplies as needed.
Maintain flexibility in the workplace.
Attend team meetings, supervision, and training as required.
Report maintenance and facility issues to the Supervisor.
Follow Universal Precautions policies and procedures.