Resident Assistant - Lobo Village

American Campus Communities•Albuquerque, NM

8d•Onsite

About The Position

The Community Assistant/Resident Assistant (CA/RA) helps provide current residents and parents with a dynamic, academically conducive living experience through excellent customer service and adherence to American Campus Communities (ACC) Basic Operating Standards and Systems (BOSS). The role serves as a resource for residents and parents, supports leasing and marketing, helps foster an inclusive and respectful residential community, and contributes to property operations. A degree or certificate program at an accredited college or university must be in progress while employed. The position includes scheduled administrative office shifts and assigned on-call shifts, which may occur on weekdays, weekends, holidays, evenings, or overnight. The assistant participates in community events and programming, resident support and conflict mediation, safety and emergency response, administrative reporting, leasing activities, and preparation for Turn, Move-In, and Move-Out. Turn-related work may include unit make-ready tasks and upkeep of grounds and common areas. The role requires regular availability based on academic schedule, participation in staff training and meetings, and a professional, welcoming approach to interactions with residents, prospective residents, parents, colleagues, and community members. This is a part-time position at Lobo Village in Albuquerque, New Mexico, reporting to the Resident Experience Manager, with compensation of $13.75 per hour.

Requirements

Be enrolled in a graduate, bachelor's, associate degree, or diploma program at an accredited college or university while in the position.
Maintain the minimum GPA and class load established by property management guidelines.
Be available for regularly assigned office and on-call shifts on weekdays and weekends based on academic schedule availability.
Periodically work events in the evenings and/or on weekends.
Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.

Responsibilities

Follow ACC policies and procedures and provide respectful, high-quality customer service to residents, parents, and prospective residents.
Support leasing and occupancy efforts by making appointments, generating leads, conducting tours, maintaining showrooms, following up with prospects, and processing inquiries.
Work structured administrative shifts at the reception or leasing office and assigned on-call shifts, including shifts that may occur on weekdays, weekends, holidays, evenings, or overnight.
Participate in preparation and administration of Turn, Move-In, and Move-Out, including scheduled periods that may involve consecutive days or extended hours.
Survey common areas for cleanliness and working order and promptly report life-safety hazards and maintenance concerns.
Become acquainted with residents and serve as a resource concerning the property, local university or college, and the broader community.
Plan, attend, document, and evaluate community-wide social, recreational, and educational events; promote ACC programs and initiatives.
Respond to and document resident behaviors that violate laws or the lease agreement and take appropriate action.
Communicate and enforce community safety, emergency, and fire evacuation procedures and provide emergency response and referral resources.
Encourage respect for individual differences, mediate conflicts, and help residents build a respectful living community.
Serve on applicable CA committees, contribute to newsletters as requested, facilitate area meetings, decorate assigned areas, and encourage participation in community and university events.
Complete room/apartment, key, and common-area inventories; submit required reports; distribute approved materials and messages; administer the Community Service Survey; and conduct student census as needed.
Enter prospect information into Salesforce when applicable and complete accurate guest cards for prospective resident contacts.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, renewal campaigns, and on-campus or guerilla marketing efforts.
Plan and execute social media strategies, create and publish content, and interact with resident communities or target audiences.
Assist with unit make-ready tasks such as trash removal, documenting damage, cleaning, painting, moving or assembling furniture, and minor repairs.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas through tasks such as trash pickup, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until work is finished or otherwise directed.
Attend staff training, orientations, weekly meetings, and special or emergency meetings; contribute constructively and assist with recruitment, selection, and training of new staff as requested.
Maintain a professional attitude and manner in work relationships and represent ACC in interactions.