Part -Time Resident Assistant

Riverstone Communities • Franklin, TN

3d • $16 - $17 • Onsite

About The Position

Riverstone Communities is hiring a part-time Resident Assistant for Franklin Estates Mobile Home Park in Franklin, Tennessee. The role focuses on inspecting homes across three properties, issuing violations when homes do not meet community standards, following up on violations, and communicating with residents about compliance. The position is 20 hours per week, Monday through Friday between 9 a.m. and 5 p.m., with the schedule established upon starting. Approximately 90% of the work is outdoors in the community in all weather conditions, and 10% is office-based administrative work. The role offers $16.00–$17.00 per hour.

The company describes a workplace that values respect, feedback, and inclusion, and offers ongoing training and internal growth opportunities. Benefit availability may depend on length of employment.

Requirements

• Bilingual in Spanish.
• 1–2 years of customer service experience, preferably involving compliance matters.
• Ability to legally operate a motor vehicle and a valid driver’s license.
• Ability to walk, bend, stand, and lift up to 50 pounds.
• Ability to complete tasks efficiently and meet deadlines.
• Strong attention to detail.
• High personal standards and willingness to set standards for residents.
• Strong written, oral, and interpersonal communication skills, including telephone etiquette.
• Willingness to learn new computer platforms.
• Willingness to read and understand community and company rules, regulations, and standards.

Responsibilities

• Review each of the three properties every week and issue violations when homes do not meet standards.
• Complete inspections of 30–60 homes each week and continue the cycle throughout the year.
• Follow up each week on violations issued the previous week to ensure compliance.
• Communicate with residents who receive violations, explaining what the violation is for and why.
• Provide exceptional face-to-face customer service to residents and discuss violations in detail.
• Enforce company policy and processes.
• Ensure resident compliance with community rules, regulations, and violations.
• Maintain an organized and productive office space.
• Complete administrative work related to inspections and compliance.

Benefits

• Medical, dental, and vision benefit plan offerings for the employee and eligible family members.
• 401(k) retirement plan with company match.
• 13 paid holidays, including the employee’s birthday.
• Paid time off (PTO) and Wellness PTO.
• Maternity and paternity leave.
• Flexible scheduling based on the employee’s and property’s needs.
• Ongoing training and internal growth opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed