Resident Assistant - C-HRT Safe Haven

Episcopal Community Ser•San Diego, CA

156d•$20 - $22•Onsite

About The Position

Under the supervision of the Program Manager, the Resident Assistant monitors the safety and well-being of Safe Haven residents while they are on site. The role ensures residents comply with program guidelines, assists with daily living activities, and documents services provided. The Resident Assistant reports potential and actual crisis situations to the supervisor, clinical support staff at the partner agency, and/or appropriate emergency services. The position supports residents in transitional housing through basic-needs assistance, monitoring and documentation of progress toward case-plan goals, referrals to community resources, and coordination with the case-management team. It also contributes to routine program operations, safety activities, and respectful communication among residents and staff while maintaining confidentiality. The role requires flexibility across a 24-hour schedule; most needed shifts are second and overnight shifts, including weekends and holidays. The work takes place in a transitional-housing environment serving chronically homeless people with mental illness and potentially co-occurring needs. The environment may be loud and chaotic, has no private office, includes multiple stories requiring regular stair use, and may involve exposure to harsh chemicals found in typical cleaning products.

Requirements

High school diploma or GED.
At least one year of experience working in a residential setting, preferably with people with substance use disorders, mental illness, homelessness, chronic mental illness, or other special-needs populations.
Ability to be flexible with a 24-hour schedule, including second and overnight shifts, weekends, and holidays.
Comfort interacting with resistant residents, residents who may not be in touch with reality, and difficult conversations such as setting limits and discussing personal hygiene.
Adherence to applicable federal, state, local, and agency policies and procedures; relevant professional laws, regulations, and codes of ethics.
Ability to work without judgment with individuals in varying stages of recovery and/or relapse.
Ability to work in an environment that may be loud and chaotic, with no private office, multiple stories and regular stair use, and exposure to harsh household cleaning chemicals.
Close vision and ability to adjust focus; ability to read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; handle multiple concurrent tasks; and interact with program management, staff, volunteers, public agencies, community organizations, and others.
Must pass a criminal background check, including Live Scan fingerprinting, and pre-employment drug screening, including marijuana.
Valid California driver’s license and automobile insurance indicating access to reliable transportation.
Medical clearance certifying absence of TB.
Must have CPR certification or be willing to acquire it on the job.
Must be free from federal debarment.
Must comply with a dress code intended to promote client and staff safety and the hiring agency’s values and ethics.

Nice To Haves

Associate degree in Psychology, Social Work, Counseling, or a related field.
Registered or Certified SUD Counselor.
Peer Support Specialist Certification.

Responsibilities

Conduct initial resident intake using the appropriate documentation and filing systems as directed by the Program Manager.
Work with the service team to help residents meet basic needs, including personal hygiene, social interaction, laundry, and mail.
Document resident contacts in electronic files such as Clarity and/or Welligent, including case-plan goals, activities and behaviors, and supportive services provided.
Monitor, evaluate, and record resident progress in hard- and soft-copy formats, including case-plan goals, activities and behaviors, units of service, stages of change, and required statistical and narrative information.
Participate in safety inspections, fire drills, night bed counts, inventory, and other operational tasks assigned by the Program Manager.
Help evaluate residents’ independent-living skills through unit inspections, chore compliance, and identification of basic needs.
Coordinate with the case-management team to refer residents to applicable resources, provide directions, remind residents of appointments, and help locate community-based resources.
Facilitate communication among residents and between residents and staff, modeling respectful communication and teamwork.
Attend regular staff meetings and work with other staff to plan and coordinate resident and management objectives.
Maintain confidentiality by securing written resident information and not discussing confidential matters with or in the presence of other residents or outside entities.
Support staff with routine program operations and administration of program rules and guidelines to help residents progress toward identified goals.
Perform other duties as assigned.
Report potential and actual crisis situations to the supervisor, clinical support staff, and/or appropriate emergency services.