Full-Time Resident Advocate/Social Worker- West Valley

ROCKY MOUNTAIN CARE GROUP•West Valley City, UT

8d•$21 - $24•Onsite

About The Position

Rocky Mountain Care’s Hunter Hollow skilled nursing community in West Valley City provides rehabilitation therapy, nursing services, and short- and long-term care. The Resident Advocate assists with the operation of the facility’s Social Services Department in accordance with applicable federal, state, and local standards and regulations, as well as facility policies and procedures. The role works with residents, their representatives, facility staff, and outside agencies to support residents’ social, emotional, and practical needs and to protect their rights and dignity. The Resident Advocate assists with social services planning and delivery, resident assessments and care plans, discharge planning, advance care planning, grievances, resident and family communication, and referrals to appropriate treatment and resources. The position also maintains documentation and reports, coordinates with other departments, participates in relevant meetings and training, and follows facility safety, confidentiality, infection-control, and compliance requirements. The role reports to the Social Services Director, Social Worker, Social Services Consultant, or Nursing Home Administrator; it has no direct reports.

Requirements

High school diploma or equivalent.
Ability to read, write, speak, and understand English.
Supportive teamwork and ability to serve as a positive example of teamwork.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with personnel, residents, family members, visitors, government agencies and personnel, and the public.
Patience, tact, and willingness to work with difficult residents, family members, and staff.
Ability to relay information about a resident’s condition.
Must not pose a threat to the health and safety of others in the workplace.
Ability to move intermittently throughout the workday.
Meet facility health requirements, including medical and physical examinations and immunity-status checks for infectious diseases.
Ability to work beyond normal working hours and on weekends and holidays when necessary.
Ability to bend, stoop, kneel, crouch, perform overhead lifting, and perform other common physical movements required for the role.
Ability to maintain composure in stressful situations and a positive attitude.
Effective verbal and written communication and judgment skills.
Resourcefulness and strong leadership skills.
Ability to organize and work efficiently.
Basic computer skills.
Current CPR license and first-aid training.
Ability to comply with facility standards, policies, procedures, and its compliance and ethics program.

Responsibilities

Assist with planning, developing, organizing, implementing, evaluating, and directing facility social services programs.
Meet with administration, medical and nursing staff, and other departments to plan social services as directed.
Participate in discharge planning, care-plan development and implementation, and resident assessments.
Encourage residents and their responsible parties to participate in care planning and attend care-plan meetings.
Assist residents with transportation arrangements for medical appointments and discharge.
Accurately and completely document social services actions and interactions in residents’ medical records.
Assist with facility policy development and annual review to support quality of care.
Help ensure staff understand residents’ rights and promote each resident’s dignity and individuality.
Engage in advance care planning for assigned residents upon admission and ensure advance directives are reviewed regularly with residents or representatives.
Help ensure staff know residents’ code status and end-of-life wishes, and help inform residents and representatives about health care options and their ramifications.
Advocate for residents and assist them in asserting their rights within the facility.
Report suspected abuse, neglect, or exploitation to the Social Services Director and/or Administrator; assist with required state reporting and assigned investigations.
Help residents experiencing mental illness or psychosocial difficulties access appropriate treatment and resources.
Treat residents with dignity and respect, protect their rights, and follow facility policies, procedures, standards of conduct, and applicable regulations.
Maintain confidentiality of protected health information and report policy or regulatory noncompliance, confidentiality breaches, retaliation, discrimination, and resident mistreatment as required.
Protect residents from abuse and cooperate with investigations.
Report occupational exposures and work-related injuries or illnesses, follow infection-control and safety procedures, and participate in emergency drills, training, and assigned emergency-plan duties.
Complete assigned training and skills competency requirements.
Interview residents and/or responsible parties to obtain social histories.
Arrange for residents to obtain clothing and personal care supplies.
Help residents voice grievances and seek resolution; review complaints and report actions taken to the Social Services Director and/or Administrator according to facility procedures.
Participate in Resident and/or Family Council as needed or requested.
Help residents communicate their needs using their primary communication method or a language they understand.
Coordinate social services activities with other departments.
Complete and submit assigned reports to the Social Services Director.
Attend care-plan meetings, mandatory in-services, and requested meetings; serve on the QAPI or Behavior Management Committee if requested.
Coordinate meetings and set and achieve goals as needed.
Assist with evacuation of residents during emergencies.