Full-Time Resident Advocate/Social Worker- West Valley (55839)

Rocky Mountain Care Group•West Valley City, UT

6d•Onsite

About The Position

The Resident Advocate assists in planning, organizing, implementing, and evaluating the facility’s Social Services Department in accordance with applicable federal, state, and local standards, regulations, and facility policies. The role supports residents at Hunter Hollow, a skilled nursing community providing rehabilitation therapy and nursing services for short- and long-term care. The Resident Advocate works with facility administration, medical and nursing staff, residents, and their representatives to support social services, resident rights, care planning, assessments, discharge planning, and access to resources. The position also documents resident-related social service activities, assists with grievance resolution and advance care planning, and helps ensure residents can access appropriate treatment and support. The role requires a high school diploma or equivalent. The position may involve moving throughout the workday, assisting with resident evacuation during emergencies, and working beyond normal hours or on weekends and holidays when necessary. The employee must follow facility policies, confidentiality and infection-control procedures, and applicable regulations, and complete assigned training and skills competency requirements.

Requirements

High school diploma or equivalent.
Ability to read, write, speak, and understand English.
Effective verbal and written communication skills and sound judgment.
Basic computer skills.
CPR licensed and trained in first aid.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with staff, residents, family members, visitors, government agencies, and the public.
Patience, tact, and willingness to work with difficult residents, family members, and staff.
Ability to relay information concerning a resident’s condition.
Ability to maintain composure and a positive attitude in stressful situations.
Resourcefulness, organization, efficiency, leadership, and teamwork skills.
Ability to coordinate meetings and set and achieve goals.
Must not pose a health or safety threat to others in the workplace.
Must meet facility general health requirements, including medical and physical exams and immunity-status checks for various infectious diseases.
Ability to move intermittently throughout the workday and perform bending, stooping, kneeling, crouching, overhead lifting, and other common physical movements as needed.
Ability to work beyond normal working hours and on weekends and holidays when necessary.
Ability to assist with resident evacuation during emergencies.
Ability to comply with facility policies, procedures, regulations, ethics and compliance requirements, and confidentiality standards as a condition of employment.

Responsibilities

Assist with planning, developing, organizing, implementing, evaluating, and directing the facility’s social services programs.
Meet with administration, medical and nursing staff, and other departments to plan social services as directed.
Participate in discharge planning, care plan development and implementation, and resident assessments.
Encourage residents and responsible parties to participate in care planning and invite them to care plan meetings.
Assist residents with transportation to medical appointments and upon discharge.
Accurately document social service actions and interactions in residents’ medical records.
Assist with facility policy development and annual review to support quality of care.
Help ensure staff understand residents’ rights and promote residents’ dignity and individuality.
Conduct advance care planning for assigned residents upon admission and ensure advance directives are reviewed regularly with residents or representatives.
Help ensure staff know residents’ code status and end-of-life wishes; assist in educating residents and representatives about health care options and their ramifications.
Advocate for residents and help them assert their rights within the facility.
Report suspected abuse, neglect, or exploitation to the Social Services Director and/or Administrator and assist with appropriate state reporting and investigations as assigned.
Help residents experiencing mental illness or psychosocial difficulties access appropriate treatment and resources.
Treat residents with dignity and respect, promote and protect their rights, and comply with facility policies, business conduct standards, and applicable regulations.
Maintain confidentiality of protected health information and report noncompliance, confidentiality breaches, retaliation, discrimination, and resident mistreatment as required.
Protect residents from abuse, cooperate with investigations, follow infection-control and safety procedures, participate in emergency drills and training, and fulfill assigned emergency-plan duties.
Report occupational exposures and work-related injuries or illnesses promptly according to facility policy.
Complete assigned training and skills competency requirements.
Interview residents or responsible parties to obtain social histories.
Arrange for residents to obtain items such as clothing and personal care supplies.
Assist residents in voicing grievances and obtaining resolution; review complaints and report actions taken to the Social Services Director and/or Administrator according to facility procedures.
Participate in Resident and/or Family Council as needed or requested.
Arrange for residents to communicate needs using their primary communication method or a language they understand.
Coordinate social services activities with other departments.
Complete assigned administrative reports and submit them to the Social Services Director as required.
Attend care plan meetings, mandatory in-services, and requested department head or standup meetings; participate in QAPI and Behavior Management committees if requested.
Assist with evacuation of residents during emergency situations.