Resident Advocate, Avivo Village

AVIVO • Minneapolis, MN

2d • Onsite

About The Position

At Avivo Village, we believe everyone deserves housing, dignity, and support. Our unique harm reduction shelter provides safe, low-barrier access for individuals experiencing homelessness—many of whom face complex challenges related to mental health, substance use, and trauma. Join our team and be part of something transformative. Avivo’s Ending Homelessness Division is committed to providing culturally responsive, trauma-informed, and harm reduction-based services. At Avivo Village, we offer an alternative to encampments through private shelter units, compassionate staff support, and meaningful connections to housing and health services. We meet people where they are—with radical welcome and deep respect.

Requirements

• A high school diploma or equivalent is required.
• Two years of experience supporting individuals with long-term homelessness, mental health needs, or substance use challenges.
• A deep commitment to harm reduction, housing-first, and inclusive care models.
• Strong communication and collaboration skills.
• Ability to de-escalate conflict and remain calm under pressure.
• Ability to clear background checks.
• Willingness to work a flexible schedule, including evenings and weekends.
• CPR certification (or willingness to obtain).

Nice To Haves

• Coursework in health or human services is preferred.
• Lived experience is recognized and valued.

Responsibilities

• Engage residents with daily support, activities, and wellness checks.
• Respond to crises with compassion—administering Narcan, calling emergency services, and using trauma-informed approaches.
• Monitor the safety and cleanliness of rooms, bathrooms, and common areas.
• Provide meals and uphold food safety standards.
• Support residents through transitions—whether discharging, moving in, or receiving care.
• Help maintain a safe, welcoming, and clean facility—inside and out.
• Uphold the values of Absolute Dignity, Leaning into Curiosity, and Radical Welcome in every interaction.

Benefits

• Medical/Dental plans
• Health Savings Account (HSA)/Dependent Care Flexible Spending Account (FSA)
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO
• Flexible schedule

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees