Advocate - Village

Sulzbacher Center•Jacksonville, FL

1d•Onsite

About The Position

The Advocate in a homeless shelter environment works in partnership with an assigned Case Manager to ensure measurable positive outcomes for their jointly assigned resident caseload. As the day-to-day contact, the Advocate encourages residents to follow their case plan (Pathway) and acts as an ongoing support system. This role involves ensuring residents have all necessary supplies and resources, answering questions, and intervening when issues arise. The Advocate also performs routine shelter operation tasks such as serving meals, issuing supplies, and collaborating with the Facility Operations Manager to maintain the safety and security of the facility. The Advocate attends weekly interdisciplinary staffing meetings, providing input for these meetings in conjunction with the Case Manager, and communicates daily with their Case Manager partner. This position requires a mature and professional individual with excellent interpersonal skills, highly developed customer service skills, and the ability to deal with individuals in crisis situations. The Advocate interacts with clients in a supportive way that fosters mental and physical health, mutual respect, clear communication, and always aims for successful program completion at the Sulzbacher Center.

Requirements

Maturity and professionalism as expressed through excellent interpersonal and customer service skills
High school diploma or equivalent required
Valid Florida driver’s license and good driving record
If driving a company vehicle on work-related business, must be 21 years of age and will require an acceptable annual Motor Vehicle Record check
Ability to pass a Level II Background Screening
CPR Certification within 90 days of hire
Ability to establish cooperative and respectful working relationships with residents, co-workers, volunteers and visitors to the center
Supports and clearly communicates the mission statement of the center
Physically able to work in a fast-paced multitasked environment
Able to work various shifts including nights and weekends to serve the needs of the shelter

Nice To Haves

A.A. degree preferred
Mental Health, Security or Medical background a plus

Responsibilities

Works in conjunction with assigned Case Manager to ensure residents on their joint caseload are following their case plan (Pathway)
Works on a daily basis with these assigned residents to ensure that they have all necessary supplies and resources needed
Attends and participates in bi-weekly inter-disciplinary meetings to staff residents and provides input to the Case Manager prior to the meetings pertinent to that resident
Intervenes when issues arise concerning the assigned residents
Communicates daily with the Case Manager partner to give updates on the residents’ progress
Works in cooperation with the Case Manager to handle resident mail, appointments, etc.
Works collaboratively with other members of the team to plan training, educational and recreational activities for the residents
Works with the Facility Operations Manager to ensure the safety and security of the facility and all staff and residents
Intake new guests into the shelter and orient them to the Center and its services
Coordinate the placement of the residents at the facility, including issuing linens, lockers, beds, toiletries and other essential supplies
Coordinate and monitor the guests in their assigned chores as well as volunteer work
Maintain the Guest Intake Program and ensure its accuracy on a daily basis
Working in conjunction with the Case Manager, educate assigned residents about obtaining the services provided by the center and surrounding agencies
Oversee and assist in the serving of meals
Maintain a high level of communication inter- and intra-departmentally through the voicemail system, team, department, and all-staff meetings
Acts as an ambassador to all visitors
Represent the Center to the public, our guests and volunteers in a positive, customer-service oriented way through the staffing of the front and Pavilion desks
All other duties as assigned
Sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions
Provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers
Adjusts priorities and schedules to meet specific customer needs
Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas
Follows Universal Precautions and Infection Control techniques
Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated
Always strives to ensure best possible outcome for each resident