Resident Benefits Advocate (Sales)

Lyric National•Lincolnwood, IL

1d•Onsite

About The Position

At Lyric National Inc., we are dedicated to transforming long-term care by providing skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services. Our unique coalition of insurance experts, medical service providers, and facility owners aims to streamline service delivery, enhance residents' quality of care through robust medical options, and improve healthcare access and financial sustainability in senior care. We are seeking a high-energy Sales Professional with a passion for advocacy to join our team as a Resident Benefits Advocate. In this high-impact role, you will serve as a trusted ambassador, navigating complex insurance landscapes to help residents and families access essential care. We are looking for a proactive communicator who thrives in a fast-paced environment and is dedicated to delivering clarity and empathy in every interaction.

Requirements

High school diploma or equivalent
3+ years of experience in sales, customer onboarding, or customer service
Willingness to pursue and obtain an Insurance License (100% of the education & exam costs will be covered by Lyric National Inc.)
Strong interpersonal skills with the ability to navigate sensitive conversations with empathy and precision
Proficiency in Microsoft Office and Salesforce
Reliable mode of transportation and an active Driver's License are required for this outside sales role

Nice To Haves

Associate or Bachelor's degree
3+ years of experience in Healthcare or insurance sales
Knowledge of Skilled Nursing Facility (SNF) operations and/or current health insurance license
Proven track record in an outside sales role

Responsibilities

Empower residents and their families by demystifying health insurance options and providing clear, expert guidance on available coverage
Lead the end-to-end enrollment process, assisting with applications and verifying eligibility to ensure access to care
Maintain 100% compliance with company and industry standards, ensuring all documentation and processes meet strict regulatory requirements
Serve as a dedicated resource for caregivers and family members, acting with a sense of urgency to resolve complex inquiries and provide timely solutions
Drive results in an independent outside sales capacity, engaging in 90%+ in-person meetings with prospective residents and their families
Educate residents on health insurance options and lead the end-to-end enrollment process, including eligibility verification
Deliver a "resident-first" experience by providing clear, accurate guidance on coverage options and resolving complex inquiries with expertise
Collaborate closely with facility staff and internal teams to build lasting partnerships and ensure an exceptional experience
Maintain meticulous records and submit documentation promptly using Salesforce and Microsoft Office tools
Ensure 100% compliance with HIPAA standards, state regulations, and company policies to protect resident information and facility integrity