Ombudsman-Long Term Care Facility Resident Advocate (Part-Time without Benefits)

Salt Lake County•Salt Lake City, UT

20h•Onsite

About The Position

Promotes, advocates, and ensures the adequacy and safety of care received and the quality of life of older adult residents of assisted living and long-term care facilities in Salt Lake and Tooele counties in accordance with applicable Federal and State laws, regulations and policies.

Requirements

Bachelor’s degree from an accredited college or university in a closely related field; OR an equivalent combination of related education and experience.
Must be able to obtain certification as a certified Ombudsman within six (6) months of hire.
Must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
Must be able to access transportation to perform assigned work tasks in various community locations within a reasonable time.
Required to travel throughout Salt Lake daily.
Must be available for clients 24 hours a day.

Nice To Haves

Knowledge of Ombudsman policies and procedures
Knowledge of State of Utah rules and regulations of assisted living and long-term care facilities
Knowledge of Investigative techniques
Knowledge of Medicare, Medicaid, and other insurance information and community resources
Knowledge of Federal law regarding resident rights
Knowledge of Care planning for long-term care residents
Basic knowledge of medical conditions common to geriatric residents
Microsoft Office Skills
Ability to interpret and communicate complex rules, regulations and policies’ and procedures
Ability to communicate effectively both verbally and in writing
Ability to relate to individuals with diverse backgrounds
Ability to maintain and organize case files and reporting elements
Ability to learn and access Ombudsmen manager database and forms
Ability to act independently and assertively
Ability to develop working relationships with facility staff, government, and community organizations

Responsibilities

Encourages elderly residents and family members to advocate for positive change in the facility.
Provides information and referrals to individuals regarding assisted living and long-term care facilities.
Provides information to the public, residents, community organizations and other agencies about the needs/rights of elderly residents.
Investigates reports of alleged inadequacy of care and violations of rights, abuse, neglect or exploitation of residents.
Coordinates and cooperates with other agencies to protect elderly residents.
Conducts consultations and resolves complaints through an action plan.
Provides advocacy to correct problems individually and on a systemic level.
Ensures that interventions focus on the quality of care and life.
Assesses and evaluates residents’ needs to make appropriate recommendations and referrals.
Coordinates services with Medicaid Fraud, Adult Protective Services, state agencies licensing and certifying assisted living and long-term care facilities and other appropriate agencies.
Creates and maintains case records.
Ensures the timely entering, maintenance, and submission of activities and case work into software programs.
Provides specialized technical assistance, consultation, training, and resources to provider and community organizations.
Provide coaching and mentoring of facility staff and volunteers.
Provides recruitment, training, management, and support of volunteers.