Program Manager, Operations Avivo Village

AVIVO • Saint Cloud, MN

1d

About The Position

Avivo is bringing Avivo Village to St. Cloud. Building on the success of Avivo Village North Loop in Minneapolis, Avivo is opening Avivo Village Central Minnesota, a newly constructed location designed to provide low‑barrier, trauma‑informed emergency shelter for individuals experiencing homelessness in the St. Cloud area. We are seeking a Program Manager, Shelter Operations who is excited to help implement an established Avivo Village model while playing a key role in shaping how that model is brought to life in a new community—establishing strong operations, a supportive staff culture, and effective community partnerships from the beginning. This is a leadership opportunity grounded in a trusted framework, with meaningful influence during program launch and early operations.

As Program Manager, Shelter Operations, you will oversee the day‑to‑day operations of Avivo Village Central Minnesota, providing leadership to a 24/7 team of frontline shelter staff and ensuring high‑quality, dignity‑centered services for shelter guests.

Requirements

• Associate degree in a human services or related field
• With an associate degree, a minimum of three (3) years of experience providing direct services in shelter operations, behavioral health, or community‑based settings
• With a bachelor’s degree in a human services or related field, a minimum of two (2) years of direct service experience
• At least two (2) years of supervisory experience, which may include supervision of staff, interns, or volunteers
• Experience working with individuals experiencing homelessness and complex needs
• Demonstrated ability to lead teams in fast‑paced, 24/7 environments
• Commitment to delivering wellness‑ and safety‑focused, trauma‑informed services rooted in dignity and respect

Nice To Haves

• Experience working in adult emergency shelters or residential programs
• Experience in behavioral health, community mental health, or crisis‑response settings
• Operational leadership experience, including staffing coverage and day‑to‑day program oversight
• Experience supporting staff during crisis situations with professionalism and sound judgment
• Familiarity with electronic health records or documentation systems
• Lived experience related to homelessness, recovery, or substance use is valued

Responsibilities

• Lead staff in delivering low‑barrier, trauma‑informed, wellness and safety focused shelter services
• Support consistent implementation of the Avivo Village program model within a new location
• Provide hands‑on, visible leadership during program launch and ongoing operations
• Supervise, coach, and develop frontline staff across shifts
• Respond to urgent situations and support staff through crisis response
• Establish strong communication practices, staffing rhythms, and operational consistency
• Build and maintain collaborative relationships with local partners, funders, and stakeholders

Benefits

• Medical Health Plan
• Health Savings Account (HSA)
• Nice Healthcare (chat, video visits, and in‑home primary care)
• Dental Plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long‑Term Disability
• Option to purchase Critical Illness, Accident Insurance, and Short‑Term Disability
• 401(k) Plan
• 10 paid holidays & generous PTO
• Full‑time benefits with a reduced work week—because sustainable leadership matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree