Resident Advocate

BUILDING FUTURES•San Leandro, CA

5d•Onsite

About The Position

The Resident Advocate plays a very important role that in our agency and anyone that fills this role needs to understand and believe in our mission. Resident advocates are responsible for ensuring the safety of the shelter and its residents, carrying out shelter guidelines and schedules, handling crisis situations, answering our 24-hour crisis line, and performing other duties as determined by the shelter manager. The Resident Advocate strives to always provide a high level of customer service to our residents and executes operational tasks while on site. Resident advocate is a non-exempt position that reports to the shelter manager.

Requirements

Commitment to serving the needs of homeless and battered women and children.
Certified Domestic Violence Counselor (training/ certification provided soon after hire).
Ability to handle multiple tasks, including service provision, documentation, rule enforcement, and crisis intervention.
Ability to work independently and ensure the safety of residents and shelter environment during each shift.
Ability to work as a team, with characteristics including initiative, resourcefulness, flexibility, and reliability.
Ability to interact in a supportive and professional manner with a diverse population.
High School Diploma or Equivalent.
Experience working with underserved populations.
Experience in and knowledge of the effects of trauma, domestic violence, homelessness, mental health, substance abuse, and child abuse prevention, and empowerment of women and children.

Nice To Haves

Domestic Violence Counselor Training a plus.
Abilities in Client advocacy, counseling, and conflict resolution a plus.

Responsibilities

Provide for the needs of residents, maintaining the confidentiality, professionalism, and policies of the agency when working with shelter residents.
Sign and uphold ethics and confidentiality agreement.
Provide shift coverage. Shifts are divided into the following three increments: 8 am - 4:30 pm, 4 pm - 12:30 am, 12 am - 8:30am.
Complete Safety Risk Assessments with clients wanting to enter the shelter.
Complete safety plans with residents at the shelter.
Provide and advocate for the needs of residents, maintaining the confidentiality and professionalism policies of the agency when working with shelter residents.
Log and document appropriate shift and resident information by the end of each shift.
Perform necessary shelter operations, including serving meals, doing chores, taking inventory, performing client intakes, etc.
Assist in maintaining accurate client records by providing information to the case manager regarding clients and staying in communication with Case Managers, Site Coordinators, and/or program managers regarding all clients.
Attend bi-monthly staff meetings.
Perform other tasks or responsibilities as assigned by the shelter manager.
Provide shift coverage as scheduled.