Residency Reclassification Specialist

University of Maryland • College Park, MD

7d • $56,520 - $67,824

About The Position

Reporting to the Manager of Residency Reclassification Services in the Office of the University Registrar, the Residency Reclassification Specialist manages enrolled students’ requests for further review of residency classifications made during admission and reviews petitions for residency reclassification. The specialist makes decisions in accordance with the University System of Maryland Board of Regents policy on Student Classification for Admission and Tuition Purposes, applying critical thinking and careful, accurate judgment to determinations that affect students and the university.

The position provides constituent service on residency reclassification matters through telephone, electronic, and in-person interactions with students, academic and administrative departments, and other constituents. It reviews existing online services, recommends enhancements, and understands how those services relate to the student information system. Additional duties include special projects, preparing residency reclassification appeals and documents for imaging, assisting during peak workloads and with new initiatives, and updating website content and communications about residency reclassification services.

Requirements

• Bachelor’s degree from an accredited college or university.
• Three years of experience in a related field. Additional qualifying work experience may be substituted year-for-year for up to four years of the required education.
• Knowledge of organizational principles and time management practices.
• Project management skills, including planning, coordinating, tracking progress, and completing initiatives within established timelines.
• Verbal and written communication skills to convey information, prepare correspondence, and interact effectively with diverse stakeholders.
• Ability to analyze complex information, identify issues, and evaluate options.
• Ability to work independently with minimal supervision.
• High level of attention to detail.
• Ability to prioritize and manage multiple activities and deadlines, gather and summarize information from multiple sources, and compose a variety of written correspondence.
• Ability to handle sensitive matters with discretion, maintain confidentiality, and perform duties in compliance with applicable requirements, regulations, and laws, particularly FERPA.
• Ability to use critical thinking and independent judgment to analyze situations, resolve conflicts, and suggest solutions.
• Ability to interpret, apply, and communicate USM BOR policy on Student Classification for Admission and Tuition Purposes, as well as university policies and procedures.
• Ability to plan, organize, prioritize, and execute complicated assignments with minimal assistance, supervision, and instruction.
• Ability to interact professionally and courteously with university constituents and coworkers and to work independently and on a team.

Nice To Haves

• Experience working in an Office of the Registrar or another student records operation, an Admissions Office, or another Enrollment Management area.
• Experience making residency reclassification determinations for tuition purposes at a higher education institution.
• Excellent in-person, telephone, written, interpersonal, organizational, and negotiation skills.
• Ability to understand the needs and concerns of students making college choice decisions.
• Ability to assist in evaluating and analyzing programs and procedures and recommend improvements and enhancements.

Responsibilities

• Manage enrolled students’ requests for further review of residency classifications initially determined during the admission notification process.
• Review residency reclassification petitions and make decisions in accordance with University System of Maryland Board of Regents policy on Student Classification for Admission and Tuition Purposes.
• Provide constituent service, including responding to inquiries and concerns by telephone, electronic correspondence, and in person.
• Interact with students, academic and administrative departments, and other constituents regarding residency reclassification for tuition purposes.
• Review existing online services and recommend enhancements, understanding their relationship to the student information system.
• Undertake special projects and assist with new initiatives and peak workload needs.
• Prepare residency reclassification appeals and documents for imaging.
• Update website content and communications related to residency reclassification services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level