Residency Program Administrator

Banner Health

10d

About The Position

The Residency Program Administrator facilitates the operations of a medical education program and supports activities required for accreditation, recruitment, and effective program operation. The role organizes and documents medical education activities and provides administrative support to program leadership, faculty, residents, and department committees. The administrator coordinates residency or fellowship program operations, including medical education committee activities, required submissions to GME and ACGME, work-hour monitoring, educational sessions, recruitment, application processing, interview scheduling, and maintenance of program databases and communication materials. The position also serves as a liaison with regulatory and compliance agencies and relevant internal departments, maintains policies and procedures, gathers budget information, and monitors financial reports. The administrator builds effective working relationships with program stakeholders and responds to customer questions and needs. Banner University Medical Group is a nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Its clinicians provide primary and specialty care while mentoring residents and fellows, and the practice supports the academic medicine mission of research, education, and excellent patient care.

Requirements

Associate’s degree in business, human relations, or a related field, or equivalent experience gained in a medical residency program or equivalent.
Three years of experience in a related area.
Excellent verbal and written communication skills.
Ability to organize, prioritize, and multitask in a fast-paced environment.
Strong research and organizational abilities.
Ability to guide and lead others.
Demonstrated negotiation and persuasion skills.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Coordinate residency and/or fellowship program operations, including medical education committee activities and timely completion of items requested by GME and ACGME.
Monitor resident work hours to help ensure compliance with ACGME and program requirements.
Serve as administrative liaison with external regulatory and compliance agencies.
Maintain and update policies and procedures in accordance with program, facility, and organizational policies, professional practices, accrediting standards, and applicable laws and regulations.
Coordinate educational sessions and liaise on requirements related to medical records, risk, human resources, and occupational health.
Collect, assemble, and maintain required data for residency and/or fellowship databases.
Gather information to support development of the program’s fiscal budget and monitor monthly financial reports for variances.
Maintain knowledge of current accreditation and board requirements for medical students, residents, clerkships, and/or fellowships as required.
Participate in resident recruitment and coordinate the application process.
Keep communication materials and the website up to date; review and process correspondence and applications; assist with scheduling interviews for potential residents.
Develop and maintain effective working relationships with program directors, staff, faculty, and residents or fellows, and serve as a resource to them.
Meet customer service needs by responding efficiently and accurately to calls and emails, providing solutions, and redirecting customers to appropriate teams or departments.