Residency Counselor

Christian Health Care Center•Wyckoff, NJ

1d•$70,000 - $70,000•Onsite

About The Position

About Christian Health:We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are. Why Join Our Team: Across our twelve campuses, eleven communities, six service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference – come join us! We have an exciting opportunity for a full-time Residency Counselor to join The Vista. The Residency Counselor is responsible for the sale of apartment residences at the Vista and Windmere to qualified seniors and will be responsible for meeting established sales objectives. The Director of Sales & Community Relations in collaboration with the Executive Director will oversee the position. Demonstrates an understanding of, and embraces, the mission statement of Christian Health.

Requirements

Minimum of three years previous sales or related experience preferred.
Knowledge of/competent in providing information Life Care contracts.
Must be computer literate - familiar with word processing.
Must be able to use camera and be familiar with audio visual tools.
PC Skills – Microsoft Office Suite, data base entry.
Must have valid driver’s license in good standing and the ability to drive and provide their own vehicle for prospect tours.

Responsibilities

Represents The Vista and Windmere positively and accurately to prospective residents.
Responds to leads such as walk-ins, phone calls, website inquiries and/or event attendees.
Gathers insight on prospects, shares information about the community and schedules appointments.
Meets with prospects for one-on-one appointments and follows the principles of Thinking Partner Selling (TPS).
Builds/maintains long-term relationships with prospective residents and depositors.
Manages required touch points with prospective residents/families and depositors through the Matrixcare and CRM database.
Maintains phone and personal contact including written communication such as personal notes, birthday cards or email.
Enters information into Matrixcare and CRM in a consistent and effective manner.
Generates sales. Assures completion of all necessary documents and forms. Routes paperwork accordingly and collect payments, as required. Completes and distributes required forms and reports.
Monitors and assists with the options/upgrade and move-in processes to maintain depositor satisfaction.
Participates in meetings, outside presentations and events.
Collaborates with sales, dining and marketing to help plan, execute and actively participate in on-site community events, educational seminars and professional networking events to generate leads and build referral partnerships.
Follows policies and procedures outlined by Christian Health administration.
Fosters a positive, productive work environment, and strives for good communications among all staff.
Fully understands and effectively communicates the following: Christian Health's Mission and Vision. The Vista and Windmere collateral materials, offering plan and residency agreement. The Vista and Windmere contract types: straight entry, FF Service or Lifecare. Services, amenities and programs as outlined in residency agreement. Floor Plans and other collateral material.
Complies with the following average monthly goals: Complete 250 calls/month, 10 Voice-to-Voice per day. 15 Personal Appointments/month. 2.5 Sales. 40.0 Letters and notes.
Conducts referral visits/ tours in a professional manner.