Residency Counselor

Christian Health Care Center•Wyckoff, NJ

13h•Onsite

About The Position

Christian Health has a long-standing history of providing exceptional care for over a century. We are seeking a full-time Residency Counselor to join The Vista team. This role is responsible for selling apartment residences at The Vista and Windmere to qualified seniors and meeting established sales objectives. The position is overseen by the Director of Sales & Community Relations in collaboration with the Executive Director. The ideal candidate will embrace the mission statement of Christian Health and represent The Vista and Windmere positively and accurately to prospective residents.

Requirements

Minimum of three years previous sales or related experience preferred.
Knowledge of/competent in providing information Life Care contracts.
Must be computer literate - familiar with word processing.
Must be able to use camera and be familiar with audio visual tools.
PC Skills – Microsoft Office Suite, data base entry.
Must have valid driver’s license in good standing and the ability to drive and provide their own vehicle for prospect tours.
Demonstrates compliance with the CH ASPIRE Standards of Performance.

Nice To Haves

Bachelor’s degree preferred in sales, public relations, marketing, psychology or related field.

Responsibilities

Represents The Vista and Windmere positively and accurately to prospective residents.
Responds to leads such as walk-ins, phone calls, website inquiries and/or event attendees.
Gathers insight on prospects, shares information about the community and schedules appointments.
Meets with prospects for one-on-one appointments and follows the principles of Thinking Partner Selling (TPS).
Builds/maintains long-term relationships with prospective residents and depositors.
Manages required touch points with prospective residents/families and depositors through the Matrixcare and CRM database.
Maintains phone and personal contact including written communication such as personal notes, birthday cards or email.
Enters information into Matrixcare and CRM in a consistent and effective manner.
Generates sales.
Assures completion of all necessary documents and forms.
Routes paperwork accordingly and collect payments, as required.
Completes and distributes required forms and reports.
Monitors and assists with the options/upgrade and move-in processes to maintain depositor satisfaction.
Participates in meetings, outside presentations and events.
Collaborates with sales, dining and marketing to help plan, execute and actively participate in on-site community events, educational seminars and professional networking events to generate leads and build referral partnerships.
Follows policies and procedures outlined by Christian Health administration.
Fosters a positive, productive work environment, and strives for good communications among all staff.
Fully understands and effectively communicates Christian Health's Mission and Vision, The Vista and Windmere collateral materials, offering plan and residency agreement, The Vista and Windmere contract types (straight entry, FF Service or Lifecare), Services, amenities and programs as outlined in residency agreement, and Floor Plans and other collateral material.
Conducts referral visits/ tours in a professional manner.