Residences Concierge

Auberge Collection•Dallas, TX

About The Position

The Residences Concierge serves as the primary point of contact for homeowners, guests, and vendors within The Knox Private Residences, delivering seamless, secure, and highly personalized service. The role supports daily residential operations, anticipates needs, and ensures every interaction reflects the highest level of professionalism and discretion. The position coordinates residential access and services, supports the Residences Lounge and resident programming, and works closely with hotel departments. Flexible coverage may include evenings, weekends, holidays, and occasional overnight shifts.

Requirements

Strong communication, organization, and problem-solving skills.
High level of professionalism, discretion, and emotional intelligence.
Proficiency with property management systems (PMS) and service platforms.
Flexible availability, including nights, weekends, and holidays.

Nice To Haves

Previous experience in luxury hospitality, high-end residential, private club, or boutique hotel environments.

Responsibilities

Deliver personalized, anticipatory service aligned with brand standards.
Serve as the primary contact for homeowners, guests, and vendors.
Coordinate move-ins, deliveries, vendor access, and contractor scheduling.
Monitor contractor activity and maintain accurate access and service logs.
Coordinate in-residence services such as maintenance, repairs, and housekeeping.
Manage resident, guest, and vendor access in partnership with Security.
Oversee package handling, deliveries, and resident notifications.
Support daily operations of residential areas and the Residences Lounge.
Assist with resident events and lifestyle programming.
Maintain accurate records, incident reports, and shift handovers.
Collaborate with Concierge, Valet, Engineering, Housekeeping, and Security.
Support flexible coverage, including evenings, weekends, holidays, and occasional overnight shifts.