Residences Attendant-Housekeeping

Marriott•Miami Beach, FL

5d•Onsite

About The Position

This role involves responding promptly to guest and inter-departmental requests, preparing and managing housekeeping carts, entering guest rooms to replenish amenities and linens, making beds, cleaning bathrooms, removing trash, and ensuring all appliances are present and functional. The attendant will also be responsible for maintaining the cleanliness and order of rooms and common areas, including dusting, polishing, and vacuuming. Adherence to company policies, safety procedures, and security protocols is essential. This includes reporting maintenance issues, hazards, accidents, or injuries, and completing safety training. Professional appearance and conduct are expected, along with maintaining confidentiality. The role requires anticipating and addressing guest needs, assisting individuals with disabilities, and providing excellent customer service. Teamwork and supporting common goals are also key aspects of this position.

Requirements

No high school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors.