Residences Room Attendant

Four Seasons Hotels and Resorts•Lee's Summit, MO

5d•Onsite

About The Position

The Residences Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Residences Room Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels.

Requirements

High School education or equivalent experiences.
Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.
Knowledge and the ability to operate cleaning equipment
Ability to read and speak English
Hold a valid driving license in order to operate golf carts
Candidates must possess valid US work authorization.

Responsibilities

Provide all types of housekeeping services to the homeowners including but not limited to: Clean and sanitize kitchens, bathrooms, bedrooms, living areas (indoor and outdoor), and other residential spaces.
Dust, vacuum, sweep, mop, wash, and polish surfaces throughout residential spaces.
Clean mirrors, windows, countertops, appliances (washer, dryer, dishwasher, microwave, oven, refrigerator, etc.), and fixtures.
Empty trash and replace liners as needed.
Change linens and perform organizing duties.
Resupply guest rooms supplies and armoires daily.
Inspect and remove/report all carpet, rug, and fabric stains.
dusting, mopping, sanitizing, vacuuming, polishing, sweeping, washing, and bed making.
Anticipates guest needs and takes ownership of guest concerns and requests. Acts decisively to ensure guest satisfaction.
Offers a special service touch when an opportunity is presented.
Offer assistance to guests when requested and as needed.
Report any maintenance deficiencies to housekeeping leaders/coordinators.
Provides genuine hospitality and recognition in the work area.
Promotes hotel services and products.
Perform other tasks such as guest room assistance or projects as assigned by management, such as: Inspect and remove all carpets, rugs, and fabric stains.
Specials projects such as: mattress flipping, deep cleaning, inventory of operating supplies such as extra beds and cribs, refrigerators, microwave, inventory of cleaning and guest supplies, cleaning of the vacuums, high dusting, moving furniture.
Assist Housekeeping Team members as required - Help move beds and furniture, turn mattresses, remove or hang sheers, and drapes.
Deliver and pick up guest request items when assigned (i.e. irons, ironing boards). This includes making up and delivering cribs and sofa beds.
Promptly report any loss, damage, or issue to a supervisor and Security.
Ensure all responsibilities and assigned items are properly managed, accounted for, and resolved before leaving the property.
Work harmoniously and professionally with co-workers and supervisors.
Performs any other related duties as specified by your Supervisor.