Residence Life Office Assistant (03 Student)

Worcester State University•Worcester, MA

1d•Onsite

About The Position

The Residence Life Office Assistant (OA) serves as a primary point of contact for students, visitors, and university personnel entering the Residence Life Office. This role provides essential administrative support, customer service, and operational assistance to maintain a welcoming, efficient, and well-organized office environment. This position requires professionalism, reliability, sound judgment, and the ability to respond calmly and appropriately in a variety of situations.

Requirements

Maintain an overall Worcester State University GPA of 2.0 or higher.
Be in good judicial standing with both the Office of Residence Life and Worcester State University.
Strong verbal and written communication skills with a customer-first mindset.
Experience with Microsoft Office, Google Workspace, and comfortable learning web-based systems.
High level of reliability, attention to detail, and sound judgment during sensitive or urgent situations.
Ability to quickly learn and apply Residence Hall Handbook policies and procedures.

Responsibilities

Welcome students, family members, faculty, and visitors with a friendly, professional approach.
Answer incoming calls, address inquiries, monitor voicemails, and route messages efficiently.
Provide accurate information regarding residence hall policies or direct inquiries to appropriate university departments.
Sort and distribute incoming mail and packages for office staff and residents.
Maintain a tidy, professional, and well-stocked office space.
Distribute supplies (e.g., trash bags, toilet paper, carts) to residents as needed.
Assist residents with temporary key or access procedures during lockouts following established protocols.
Inspect public areas for maintenance needs and submit work orders promptly.
Assist with conference setup and breakdown, including resident check-in/check-out, signage, trash removal, and linen handling.
Collaborate with Residence Life professional staff, student staff, and University Police during emergency or crisis situations.
Report any damage, theft, or urgent incidents immediately.
Maintain strict punctuality for all assigned shifts and conduct thorough handovers to incoming staff, updating them on key activity, incidents, or pending tasks.
Work effectively both independently and as part of a team, utilizing MS Office, Google Workspace, and university-specific software applications.