Residence Hall Coordinator (Student Services Professional II)

San Diego State University • San Diego, CA

3d • $5,083 - $7,228 • Onsite

About The Position

Passionate about creating a welcoming community where students feel at home, build connections, and thrive? San Diego State University is seeking a Residence Hall Coordinator to join our Residential Education Office and help create a vibrant, inclusive living-learning experience for students. As a Residence Hall Coordinator, you'll support the student experience in an apartment-style residential community housing approximately 350–800 continuing students. This live-in position offers the opportunity to build meaningful relationships with residents, supervise and mentor student leaders, coordinate community-building initiatives, and provide guidance through everyday challenges. You'll also play an important role in student well-being, conflict resolution, crisis response, and the daily operations of the residential community. Working alongside a collaborative Residential Education team, you'll help create a safe, supportive environment where students can grow academically, personally, and socially.

Requirements

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.
• A master’s degree in a job-related field may be substituted for one year of the professional experience.
• Knowledge of student development principles, residential education programs, and student support services in a higher education setting.
• Experience supervising, training, mentoring, and evaluating student staff, including Resident Advisors or similar student leadership roles.
• Knowledge of student conduct policies, conflict resolution, and restorative approaches to addressing student behavior.
• Crisis intervention, including serving in an on-call duty rotation for campus.

Nice To Haves

• Master’s degree in Higher Education, Student Services, Counseling, or a related field strongly preferred.
• Three years of residence hall experience beyond the Resident Advisor preferred.

Responsibilities

• Foster a welcoming residential community through student engagement, educational programming, and community-building activities.
• Supervise, mentor, and support a team of 8–22 Resident Advisors and Community Assistants in creating positive student experiences.
• Provide student guidance, conflict resolution, conduct meetings, and referrals to campus support services.
• Coordinate daily residence hall operations, including facility needs, safety, security, and student concerns.
• Serve as a Conduct Coordinator and University Judicial Officer, addressing behavioral concerns, adjudicating cases, and promoting student learning and responsibility.
• Participate in a 24-hour on-call duty rotation, providing crisis response and support during campus emergencies.

Benefits

• A furnished on-campus apartment and meal plans are provided when residential dining services are available during the academic year.
• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree