Residence Club Front Desk/Concierge

Stein Eriksen Lodge at Deer Valley • Park City, UT

1d • Onsite

About The Position

The Residences at the Chateaux is seeking a Front Desk Agent and concierge combined. This position is the welcoming face to all guests coming to stay at the Residence Club. Ensure all guest requests are met in a timely and sufficient manner; act as an information agent for area activities/events. This team member must apply patience, tact, and resourcefulness in meeting the many and varied demands of our guests. The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success. We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Requirements

• Patience, tact, and resourcefulness in meeting the many and varied demands of our guests.

Responsibilities

• Welcome guests sincerely and make their stay as enjoyable as possible.
• Effectively and seriously deal with guest complaints.
• Serves as information agent for hotel guests and handles their needs in a timely and efficient manner.
• Knowledge of the Park City and surrounding area and points of interest.
• Make and confirm dining reservations for all guests.
• Maintain communication with all Hotel departments.
• Demonstrate a friendly, professional attitude with all guests as well as fellow employees.
• Acknowledge owners and previous guests as appropriately as possible.

Benefits

• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees