Front Desk Concierge

The Aspenwood Company•Houston, TX

1d•Onsite

About The Position

The position is for a Concierge/Front Desk/Security Associate who will provide outstanding service and create a warm, welcoming environment for residents and guests at the Village of Southampton, an Independent and Assisted Living with Memory Care senior community. The role involves being the welcoming face of the community and ensuring a safe, pleasant environment for all residents and guests.

Requirements

High School diploma or GED required.
Valid Texas Driver’s License required.
Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
Proficient in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.

Nice To Haves

Prior customer service, front desk, and telephone experience preferred.

Responsibilities

Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
Monitor all incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and all public spaces.
Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
Provide key support to the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders, either on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
Be an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.