Front Desk Concierge

Cushman & Wakefield•Midland, TX

1d•Onsite

About The Position

The Corporate Concierge serves as the first point of contact for visitors, clients, and executives at the corporate headquarters. This role combines executive-level hospitality, operational support, and facilities awareness to ensure a professional, safe, and welcoming environment. The position is responsible for managing the front lobby experience, coordinating visitor access, supporting maintenance and security teams, and enhancing the overall corporate brand through proactive engagement.

Requirements

High school diploma required
Professional demeanor with strong interpersonal and communication skills
Ability to manage multiple tasks and anticipate needs proactively
Basic familiarity with CMMS systems, building operations, and safety protocols
Strong attention to detail, discretion, and ability to handle confidential information
Executive presence and polished professional appearance
Guest-centric mindset with exceptional service orientation
Proactive observation and problem-solving skills
Strong collaboration with maintenance, security, and corporate services teams
Ability to balance operational tasks with high-level hospitality

Nice To Haves

Associate or bachelor’s degree preferred
Prior experience in corporate reception, hospitality, or concierge services strongly preferred

Responsibilities

Greet and register visitors professionally; ensure a seamless check-in process
Provide concierge-level service for executives, investors, clients, and VIPs
Escort visitors, guide tours, and facilitate conference room coordination
Deliver small hospitality services (beverages, seating, meeting preparation)
Maintain a polished, welcoming lobby environment aligned with corporate brand
Maintain lobby décor, signage, awards displays, and digital information
Coordinate seasonal or event-related lobby updates
Serve as the face of the company, ensuring all interactions reflect professionalism and company values
Assist with reporting building issues via CMMS or direct communication (e.g., lighting, HVAC, doors, elevators, plumbing) promptly
Vendor/Contractor management (sign-in/sign-out logs, program binder management)
Supply order coordinator (order janitorial and maintenance supplies)
Support emergency response and safety protocols as the initial on-site point of contact
Track and manage visitor logs, badges, and contractor access
Maintain accurate reporting for visitor trends, facility observations, and safety checks
Provide support for internal events, including AV, catering, and meeting room preparation
Support corporate services in ad-hoc administrative and operational tasks as needed
Maintain monthly reports summarizing visitor activity, maintenance trends, and lobby operations
Suggest operational improvements based on observations to improve efficiency, safety, and experience
Collaborate with Facilities and Security teams to identify recurring issues and preventative measures