Residence Club Front Desk/Concierge

Stein Collection • Park City, UT

1d • Onsite

About The Position

The Residences at the Chateaux is a unique concept offering owners a premium Deer Valley ski home at a fractional price. The club combines Deer Valley residential elegance with luxury hotel services and private amenities. The Stein Collection creates legendary experiences for its team members, guests, and owners. The company believes its goals are realized through commitment to its team members, where every person is a valuable asset and key ingredient to success. Stein Collection employs hundreds of hard-working, diverse, and exceptional team members year-round and attributes its staff loyalty to the positive and respectful company culture. This Front Desk Agent and concierge combined position is the welcoming face to all guests coming to stay at the Residence Club. This team member must apply patience, tact, and resourcefulness in meeting the many and varied demands of our guests.

Requirements

• Ensure all guest requests are met in a timely and sufficient manner.
• Information agent for area activities/events.

Responsibilities

• Welcome guests sincerely and make their stay as enjoyable as possible.
• Effectively and seriously deal with guest complaints.
• Serves as information agent for hotel guests and handles their needs in a timely and efficient manner.
• Knowledge of the Park City and surrounding area and points of interest.
• Make and confirm dining reservations for all guests.
• Maintain communication with all Hotel departments.
• Demonstrate a friendly, professional attitude with all guests as well as fellow employees.
• Acknowledge owners and previous guests as appropriately as possible.

Benefits

• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees