Reserve Teller

Farmers and Merchants Bank of Long Beach•Laguna Hills, CA

1d•Hybrid

About The Position

The Reserve Teller is responsible for providing exceptional customer service in relation to processing deposits, withdrawals, transfers, and other operational transactions in accordance with established policies and procedures while servicing multiple branch locations. The Reserve Teller is responsible for balancing daily transactions and providing security for assigned cash and transaction documentation. The Reserve Teller covers multiple branch locations and will rotate job assignments on a consistent basis.

Requirements

Regulation CC
Regulation DD
Regulation D
Regulation E
Bank Secrecy Act
Security/Robbery Procedures
FDIC Insurance
Privacy Laws
Teller Operations and Procedures
Hand delivered Merchant Bags Procedures
Night Drop Depository Procedures
Complaint Documentation Policy
Clear understanding of the English Language (Spoken & Written)
Basic Mathematics Skills
Customer Service Skills
Critical Thinking, Judgment & Problem-Solving Skills
Ability to actively listen & learn.
Ability to use oral communication techniques to sell products or services.
Ability to respectfully communicate with Supervisors and Co-workers
Ability to effectively deal with unpleasant, angry, or discourteous people.
Professional business attire
Must travel to various bank locations.
Some Saturday hours are required.

Nice To Haves

6 months or more teller experience within the past three years.

Responsibilities

Process various teller transactions such as deposits, cash checks, cash withdrawals, cash advances, Bank Card payments, loan payments, safe deposit payments, issuance and negotiation of monetary instruments, and Savings Bonds redemption.
Receive checks and cash for deposits, examine checks for negotiability and proper endorsements, verify pertinent customer and account information such as dates, bank names, identification of the persons receiving payments, legality of the documents, check accuracy of deposit slips, verify written and other numerical amounts agreed, verify that accounts have sufficient funds, prepare and verify monetary instruments.
Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.
Review customers’ accounts and answer basic customers’ questions pertaining to account activity.
Count currency, coins, and checks received by hand or using currency-counting machine and prepare them for deposit or shipment.
Maintain accurate transactional journals by correctly listing all incoming and outgoing cash by denomination, utilizing proper transaction functions.
Enter customer transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin and checks in cash drawers at end of shift, calculating daily transactions using computer, calculator machines, and transactional journals, electronic or manual, must be accurate in accordance with teller procedures.
Identify transaction mistakes when debit or credits do not balance and arrange monies received in cash boxes and coin dispensers according to denomination.
Explain, promote, or sell consumer products or services.
Adhere to cash pay limits.
Comply with federal, state, and internal regulations.
Comply with Bank security guidelines and procedures.
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements.
This position will elevate suspicious activity to supervisory staff and/or BSA department.
Completes compliance and other technical training workshops as assigned.