Service Associate - Reserve (Travel Teller)
About The Position
As a Service Associate, you will provide excellent customer service by responding to customer requests for banking transactions, answering inquiries, and continually building customer loyalty. You will also contribute to overall banking center operations by balancing cash, daily transactions, vault and ATM, ensuring compliance, following information security policy, and assisting with opening and/or closing the banking center. Additionally, you will actively participate in a high-performing sales environment by selling bank products, making customer referrals, knowing about all bank products, and participating in daily/weekly meetings and coaching sessions. First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities they serve, including consumers, businesses and other organizations. Their Vision is to enhance the financial wellness of the diverse communities they serve. Their Mission is to be the most responsive, knowledgeable, and high-performing financial organization for their clients, teammates, and shareholders. Their Team is described as a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives, committed to attracting and engaging teammates of diverse backgrounds, and believing in the power of inclusion and belonging.
Requirements
- High School Diploma or Equivalent.
- 3 months of sales, cash handling, or related experience.
Responsibilities
- Responding to customer requests for banking transactions.
- Answering customer inquiries and problems with solutions that meet the customer’s current needs.
- Continually building customer loyalty and customer advocates.
- Balance cash, daily transactions, vault and ATM.
- Understanding and ensuring compliance, regulations and reporting.
- Following information security policy and verification procedures to protect customer privacy.
- Assist with opening and/or closing banking center.
- Selling bank products, making customer referrals and other activities to support the goals.
- Knowing about all bank products.
- Participating in daily/weekly meetings and coaching sessions.
Benefits
- Base Pay PLUS Bonuses
- Medical, Dental and Vision Insurance
- 401k
- Health Savings and Flexible Spending Accounts
- Vacation/Sick Time
- Paid Holidays
- Paid Parental Leave
- Tuition Reimbursement
- Additional Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
