Service Associate - Reserve (Travel Teller)

First Merchants Brand•Lafayette, IN

10h•Onsite

About The Position

As part of this role, you will provide excellent customer service by responding to customer requests for banking transactions, answering customer inquiries and problems with solutions that meet the customer’s current needs, and continually building customer loyalty and customer advocates. You will contribute to overall banking center operation by balancing cash, daily transactions, vault and ATM, understanding and ensuring compliance, regulations and reporting, and following information security policy and verification procedures to protect customer privacy. You will also assist with opening and/or closing the banking center. Additionally, you will actively participate in a high performing sales environment by selling bank products, making customer referrals and other activities to support the goals, knowing about all bank products, and participating in daily/weekly meetings and coaching sessions.

Requirements

High School Diploma or Equivalent.
3 months of sales, cash handling, or related experience.

Responsibilities

Respond to customer requests for banking transactions.
Answer customer inquiries and problems with solutions that meet the customer’s current needs.
Continually build customer loyalty and customer advocates.
Balance cash, daily transactions, vault and ATM.
Ensure compliance, regulations and reporting.
Follow information security policy and verification procedures to protect customer privacy.
Assist with opening and/or closing banking center.
Sell bank products, make customer referrals and other activities to support the goals.
Know about all bank products.
Participate in daily/weekly meetings and coaching sessions.