Reservations Sales Agent Remote

Travel + Leisure Co. • Orlando, FL

7d • Remote

About The Position

Travel + Leisure Co. is hiring a remote Reservations Sales Agent (also described in the posting as a Reservations Sales Coordinator) for its Marketing Contact Center. The role answers inbound calls from guests who purchased promotional vacation getaways and assists them with booking travel dates, answering general questions, and confirming upcoming reservations through the central reservation system. The agent is responsible for maintaining high customer satisfaction and addressing escalated service issues. The Reservations Sales Team supports resort arrivals, department revenue, and tour volume through package retention, date sales, call escalation, and retaining business.

This is a work-from-home position for candidates in the Orlando, Florida area within 50 miles. The role includes six weeks of training. Orientation begins onsite at the company office, followed by virtual HR orientation. Weeks 1–3 are classroom training Monday through Friday, 9 a.m.–5 p.m. Eastern; weeks 4–6 are academy training Monday through Friday, 11 a.m.–7 p.m. Eastern. After training, the schedule is 12:30 p.m.–9 p.m. Eastern four weekdays and Sundays, 10:30 a.m.–7 p.m. Eastern. Hours may change based on business needs, and weekend availability is required.

New hires earn $18 per hour during the first 90 days. After 90 days, pay is $15 per hour plus incentives, with yearly earning potential of up to $70,000 or more. The stated start date is December 4, 2026.

Requirements

• High school diploma or GED equivalent.
• Ability to work flexible shifts, including weekdays, evenings, and weekends, to meet business needs.
• Weekend availability is required.
• Candidates must be from the Orlando, Florida area, within 50 miles.

Nice To Haves

• At least 1 year of customer service, reservations, or equivalent experience.
• At least 1 year of call center experience.
• Proficiency with Microsoft Office.
• Sales experience.

Responsibilities

• Answer inbound calls from guests who purchased promotional vacation getaways.
• Assist guests with booking travel dates, answer general questions, and confirm upcoming reservations through the central reservation system.
• Maintain a high level of customer satisfaction.
• Address escalated customer service issues.
• Help deliver resort arrivals, increase department revenue, and guarantee tour volume for resorts.
• Retain promotional vacation packages and business, sell travel dates, and escalate calls as needed.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave, depending on position
• Holidays, depending on position
• Paid volunteer time through Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED