Reservations Sales Agent
About The Position
The Reservations Sales Agent handles reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner. The role quotes available rates and focuses on maximizing room revenue in accordance with Highgate Hotel standards. The agent also participates in the monthly Rooms Merchandising meeting and may perform Guest Services Agent duties or assist at the front desk as needed. The position is based at Southernmost Beach Resort in historic Old Town, Key West. The resort spans over six acres and offers Atlantic Ocean views, resort amenities, and guest rooms within easy reach of the beach and Duval Street.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Experience in a hotel or related field preferred.
- College coursework in a related field is helpful.
Responsibilities
- Answer incoming calls promptly, attentively, courteously, and efficiently.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Book room reservations using standard rate-quoting procedures while maximizing room revenue and average rate.
- Upsell rooms when possible.
- Enter reservations into the computer according to standard operating procedures.
- Communicate and work closely with the Sales Department concerning group bookings.
- Maintain the availability calendar and communicate relevant information to operations staff.
- Maintain accurate files and reports.
- Handle special reservations, including VIP reservations, packages, and discounts.
- Book and block rooms according to hotel standards for Group Rooming Lists and Booking Agreements.
- Attend the monthly Rooms Merchandising meeting and provide input on trends and revenue opportunities.
- Complete forecasts as required by management.
- Monitor daily sales activity and alert the Guest Services Manager about sold-out nights, group status, and potential problem situations.
- Perform Guest Services Agent duties and assist at the front desk as needed.
- Communicate availability to wholesalers.
- Call area hotels to obtain occupancy information.
- File reservations and group contracts.
- Review the Reservations logbook and Guest Request log daily.
- Send confirmations.
- Process advance deposits.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
