Reservations Agent

Bishop's Lodge • Santa Fe, NM

7d

About The Position

The Reservations Agent at Bishop’s Lodge, Auberge Collection creates personalized guest reservation experiences, serving as an initial point of contact and helping guests plan stays at the luxury resort. The role involves accurately recording guest contact details and relevant history, including prior stay experiences, special occasions, and preferences. The agent responds to questions about reservations, availability, accommodations, pricing, and special offers, and maintains detailed knowledge of resort facilities, accommodations, rates, spa offerings, events, directions, and local services and attractions.

The position also supports resolution of guest concerns in coordination with other guest-service team members and departments, ensures billing and financial transactions are processed accurately, and appropriately promotes resort services and offerings. This position must be based in New Mexico or Utah.

Requirements

• Two years of experience in a hospitality, spa, or reservations position.
• Ability to create professional business-letter correspondence.
• Gracious interpersonal and sales skills.
• Excellent phone manner and ability to engage positively with every guest.
• Ability to work cohesively with other departments and coworkers as part of a team.
• Must be based in New Mexico or Utah.

Nice To Haves

• Experience at a luxury resort is preferred.

Responsibilities

• Create a genuine, informative, and personalized guest reservations experience by accurately entering guest contact information.
• Add relevant information to guest histories, including previous stay experiences, special occasions, preferences, and other pertinent details.
• Respond to guest inquiries about room reservations, availability, accommodations, pricing, and special offers.
• Maintain knowledge of resort facilities and services, accommodations, rates, packages, promotions, spa treatments, daily availability, on-property and local events, directions, and local services and points of interest.
• Assist with and ensure effective resolution of guest challenges.
• Work with guest-service team members and other departments to resolve challenges, follow through, and exceed guest expectations when possible.
• Ensure guest billing and financial transactions are executed accurately and efficiently.
• Upsell services and offerings as appropriate and educate guests about the resort’s offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed