Reservations Sales Agent Remote

Wyndham Hotels & Resorts • Orlando, FL

5d • Remote

About The Position

Travel + Leisure Co. is hiring a remote Reservations Sales Coordinator for its Marketing Contact Center. The role handles inbound calls from guests who purchased promotional vacation getaways, helping them book travel dates, answer general questions, and confirm reservations through the central reservation system. The agent is expected to maintain high customer satisfaction and resolve escalated service issues. The team supports resort arrivals, departmental revenue, and resort tour volume by retaining promotional packages, selling dates, and retaining business.

The role is a work-from-home opportunity, though the selected candidate must be from the Orlando, Florida area within 50 miles. New hires attend an initial onsite orientation in the company office to show two forms of identification and collect equipment, followed by virtual orientation. The six-week training schedule runs Monday through Friday: 9 a.m.–5 p.m. EST for weeks 1–3 and 11 a.m.–7 p.m. EST for weeks 4–6. After training, the schedule is 12:30 p.m.–9 p.m. EST four weekdays and 10:30 a.m.–7 p.m. EST Sundays. Weekend availability is required, and hours may change based on business needs.

The listed start date is December 4, 2026. New hires earn $18 per hour during the first 90 days; afterward, pay is $15 per hour plus incentives, with stated yearly earning potential of up to $70,000 or more.

Requirements

• High school diploma or GED equivalent.
• Ability to work flexible weekday, evening, and weekend shifts to meet business needs.
• Candidates must be from the Orlando, Florida area within 50 miles.

Nice To Haves

• At least one year of customer service, reservations, or equivalent experience.
• At least one year of call center experience.
• Proficiency with Microsoft Office.
• Sales experience.

Responsibilities

• Answer inbound calls from guests who purchased promotional vacation getaways.
• Assist guests with booking travel dates, answering general questions, and confirming upcoming reservations through the central reservation system.
• Maintain a high level of customer satisfaction and address escalated customer service issues.
• Help deliver resort arrivals, increase departmental revenue, and guarantee tour volume for resorts.
• Retain promotional packages, sell dates, handle escalated calls, and retain business.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, parental leave, and holidays, depending on position
• Paid volunteer time through Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED