Reservations Desk Clerk

Atrium Hospitality • Sacramento, CA

3d • Onsite

About The Position

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence. What’s in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!

Requirements

• Previous guest service or reception experience – You know how to keep guests happy from the first hello.
• High school diploma or equivalent – Solid communication skills make all the difference.
• Flexible availability – Nights, weekends, and holidays? You’re ready to work when guests need you most.
• Friendly, clear communicator – You make guests feel welcome over the phone.
• Attention to detail – Accuracy with reservations and payments keeps everything running smoothly.

Responsibilities

• Answer incoming calls promptly with a positive, clear voice and a smile you can hear.
• Book guest reservations and process cancellations quickly and accurately.
• Provide helpful info about hotel services, local dining, shopping, and travel directions.
• Handle credit card transactions securely and efficiently—because trust matters.
• Pitch in with any other tasks needed to keep the reservations desk running smoothly.

Benefits

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Comprehensive Health Coverage – Free Medical insurance available for employees and their families after 90 days (Silver Plan only)
• Paid Time Off & Vacation
• Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Everyday Essentials – Enjoy FREE parking in the DOCO garage next door and a FREE shift meal every workday.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED