Reservations Desk Clerk

Atrium Hospitality•Sacramento, CA

1d•Onsite

About The Position

The Reservations Desk Clerk is responsible for answering incoming calls promptly with a positive, clear voice and a smile you can hear. This role involves booking guest reservations and processing cancellations quickly and accurately. The clerk will also provide helpful information about hotel services, local dining, shopping, and travel directions. Additionally, they will handle credit card transactions securely and efficiently, and assist with other tasks to ensure the reservations desk runs smoothly. Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Requirements

Previous guest service or reception experience
High school diploma or equivalent
Flexible availability – Nights, weekends, and holidays
Friendly, clear communicator
Attention to detail

Responsibilities

Answer incoming calls promptly with a positive, clear voice and a smile you can hear.
Book guest reservations and process cancellations quickly and accurately.
Provide helpful info about hotel services, local dining, shopping, and travel directions.
Handle credit card transactions securely and efficiently.
Pitch in with any other tasks needed to keep the reservations desk running smoothly.