Reservations Consultant - Sales Agent

Scenic Tours Europe AG•Hollywood, FL

8d•Hybrid

About The Position

Scenic is a global travel leader offering river cruises, ocean cruises, and tours worldwide. They are currently recruiting for Reservations Consultant positions for their Inbound Contact Center team. This is a full-time HYBRID position with in-office collaboration Monday through Thursday and remote work flexibility Friday through Sunday. This is a sales-focused position responsible for converting inbound inquiries into confirmed bookings while delivering an exceptional luxury guest experience. Successful candidates must be confident communicators with strong listening skills, a passion for sales, and the ability to build rapport and identify guest needs through meaningful conversations. The company offers training with experienced leaders to provide the necessary tools and guidance for success.

Requirements

Positive, can-do attitude
Reliable and self-motivated
Comfortable working in a fast-paced, performance-driven sales environment
A drive for closing sales and upselling guest experiences (suites/extensions/pre/post hotels)
Able to work with minimal supervision
Excellent communicator with colleagues, leaders, direct guests & travel advisors
Highly organized and able to prioritize assigned tasks for optimal use of time
Passion for delivering excellent guest experience
Exceptional problem-solving skills, accuracy and high attention to detail
Quick learner with a desire to develop & grow within a collaborative team environment
Team-oriented and results-driven
Strong computer and multi-system navigation skills
Ability to manage multiple priorities while maintaining exceptional guest experience and attention to detail
Participate in and adapt to an ever-changing environment
Experience with an ocean-cruising company
Luxury travel experience preferred
Experience with Sabre flight software a plus
Experience in a call center (customer service/hospitality environment)
Experience in the Cruise Industry or Travel industry
Schedule availability: Our Contact Center is open 7 days a week. Your shift can fall anytime between 9:00am to 8:00pm EST Monday through Friday. We rotate Saturdays & Sundays as needed (10:00am-6:00pm EST).
This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.
Training will take place virtually for approximately four to six weeks.
Home-based office environment must be quiet with no outside noise or interruptions.

Nice To Haves

Experience with Sabre flight software
Experience in a call center (customer service/hospitality environment)
Experience in the Cruise Industry or Travel industry

Responsibilities

Deliver exceptional guest experience either over the phone or via email
Convert inbound sales inquiries into confirmed bookings for both direct guests and travel advisor partners
Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises & Tours
Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
Utilize consultative sales techniques to maximize conversion, revenue, and guest satisfaction
Identify opportunities to enhance the guest experience through suite upgrades, hotel packages, air, and ancillary products
Effectively communicate and follow-up with guests and travel advisors to collect payment
Develop positive working relationships with various departments and staff worldwide
Adhere to company policies and guidelines including attendance and workforce adherence
Provide 5-star service at all times to our direct guests and travel advisor partners
Achieve monthly performance goals including sales conversion, revenue targets, guest bookings, quality assurance standards, schedule adherence, and attendance expectations.