Reservations Agent

Vail Resorts • Broomfield, CO

13d • Remote

About The Position

The Global Wholesale Partner Support Agent is a customer service focused position that works as part of our call center team to assist our partners with modifications, cancellations or any questions regarding their existing reservation as well as supporting the Vail Resorts Partner Portal. This is a great entry level position for someone interested in starting a career and growing within our company. This is a remote position.

Requirements

• High School diploma or equivalent – required
• English - required
• Must be customer-focused with excellent verbal and written communication skills – required
• Attention to detail with a high degree of accuracy - required
• Able to work a flexible schedule including weekends and holidays as needed – required
• Microsoft Office - required
• Able to work on a computer and phones performing repetitive tasks for long periods of time throughout the day – required
• Willingness to focus on personal development and adapting to ever changing situations is a key to being successful on this team

Nice To Haves

• Previous hospitality experience – preferred
• Familiarity with Vail Resorts family of destinations - preferred
• Experience with hospitality software such as Revinate, AWS, Guest Connect, Inntopia, Synxis, iQWare, Oracle, MS products, Extranets – preferred but not required
• A positive and professional attitude is essential for this position
• Enthusiasm for the travel industry is a plus

Responsibilities

• Provide guidance and troubleshooting for partners and tour operators using online booking portals (VRPP, Synxis)
• Replying to partner and internal emails
• Book, modify and cancel tour operator and partner bookings ensuring accuracy via phone and Zendesk tickets
• Engage in first phase of problem resolution regarding partner/tour operator complaints
• Provide feedback for Sales Managers regarding partner/TO accounts
• Communicate effectively with various other departments within Vail and WB to resolve issues and process bookings/modifications
• Report any discrepancies found on the partner/internal booking systems, and any related websites etc. to ensure accuracy and consistency of information
• Private Lesson/Pass Rekeys throughout year
• Work as a team to complete various audits throughout year
• Participate in additional ad hoc projects as needed

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED