Reservations Agent

Four Seasons Hotels and Resorts • New Orleans, LA

3d • Onsite

About The Position

Four Seasons Hotel and Private Residences New Orleans is seeking a Reservations Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other’s contribution and importance. The Reservations Agent is responsible for selling the resort and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. The Reservations Agent should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality. In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone. Candidates must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on as need basis, in order to promote team work. This may include some evenings, weekends and holidays. Some travel may be required.

Requirements

• Excellent phone skills
• Ability to multitask
• Passion for service and hospitality
• Willing team player
• Comfortable with computer systems
• Comfortable communicating over the telephone
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Work authorization in the United States

Nice To Haves

• Knowledge of Opera preferred
• Reservations or Front Desk experience, preferred
• One to two years’ experience working in hotels or customer service preferred

Responsibilities

• Selling the resort and providing information to prospective guests
• Capturing sales from incoming calls
• Coordinating details of each reservation to ensure guest satisfaction
• Working cooperatively with the team, respecting each other’s contribution and importance
• Accepting assignments on an as-needed basis to promote teamwork

Benefits

• Discovery nights at Four Seasons Worldwide
• Holiday and PTO pay
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary dry cleaning of employee uniforms
• Discounted parking
• Medical, dental, and vision insurance
• 401k participation with a company matching program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed