Reservations Agent

St Julien•Boulder, CO

1d•$19 - $20•Onsite

About The Position

St Julien Hotel & Spa is looking for a personable and service-oriented Reservations Agent, who can apply their people skills and property knowledge to connect our guests’ needs and travel expectations with the Hotel’s luxury offerings. You will also have the opportunity to earn additional pay incentives to increase your weekly paycheck! If you are interested in gaining sales knowledge and want to make a meaningful contribution to the bottom line, then you might be just the candidate we’re looking for!

Requirements

Previous hotel reservations and/or customer service experience highly preferred, but not required.
Must have excellent verbal and written communication skills, general computer knowledge, and should be proficient using MS Office products.
Ideal candidate is someone who can balance working at an efficient, steady pace while maintaining a warm and guest-focused demeanor.
Open and flexible availability is required.
Must be able to work weekends and holidays.

Responsibilities

Conduct all telephone interactions and reservations in accordance with Forbes/Preferred service standards.
Greet internal and external calls within 3 rings, promptly and politely.
Anticipate and handle all guests' special requests and needs.
Identify and create opportunities for up-selling on guest room reservations whenever possible.
Maintain an up-to-date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions.
Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers.
Apply your sales skills to upsell room types and earn additional monetary incentives.
Earn monetary incentives through our "secret shopper" program when you demonstrate exceptional guest service skills.
Other duties as requested by manager.