Reservationist - Radical Rides

Premier Island Management Group•Pensacola Beach, FL

3h•$0 - $15•Onsite

About The Position

The reservationist will be solely responsible for the scheduling of all guided tours/ activities at Radical Rides. This includes but is not limited to parasail, jet ski rentals, dolphin cruises, pontoon rentals, and jet ski dolphin tours. The reservationist anticipates the needs of customers, suggests activities, and sells retail and photo packs. The receptionist will run charges through the POS system and help guests with waivers and liability forms. The receptionist is to make sure the property is pleasing to the eye throughout the shift and maintain clean bathrooms.

Requirements

Customer service experience required.
Boater license required
Livery certificate required
CPR/ First Aid/ AED required
Ability to handle money accurately and honestly
Ability to communicate with a diverse clientele and with supervisors
Florida Livery Certification
CR/ First Aid/ AED
NASBLA-approved Boater License

Nice To Haves

High school diploma or greater level of education preferred.

Responsibilities

Adhere to PIMG culture and non-negotiables while providing excellent customer service.
Properly schedule all guests for activities within our booking system, ensuring proper date, time, activity, number of participants, and appropriate charges have been met.
Properly open and close financials alongside the supervisor daily
Maintain waivers, liability forms, and rental agreements daily
Receive incoming phone calls and return missed or voicemail calls promptly.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Stay in direct communication with the parasail crew to schedule trips most efficiently.
Sell Photo packs and retail.
Gather all scheduled groups and escort them to departure areas before scheduled departures.
Communicate with other concierges on duty
Escort guests to the appropriate site for activity
Being prepared to answer any inquiries the customers may have
Promote a safe environment for customers and employees (non-smoking areas, drug-free property, and ensuring NO intoxicated customers participate in activities).
File forms, waivers, agreements, boat tests, and tickets at every closing shift
Know what discounts we offer, and do not offer, and understand the day passes/packages
Prepared to do refunds and have a good understanding of Club-soft operations
Perform a daily checklist and report to the supervisor daily
Encourage, recruit, register, and schedule guests to participate in recreation activities.
Promote a fun and relaxing atmosphere for guests.
Provide information to guests about available adventure products and activities.
Being able to handle customer complaints and doing everything they can to fix the problem. Following up on all guest concerns with a supervisor
Help beach attendants and boat crews with set up and break down
Assist other employees during their busy times
Clean workspace/ property during downtime
Inventory checklists