Reservationist

MTM Transit•Sebring, FL

20h•Onsite

About The Position

The Full Time Bilingual Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips. This is a 100% on-site position at our office. Location: Sebring, FL (4650 US HWY 27 S. Sebring, FL 33870)

Requirements

High school diploma or G.E.D. equivalent
Fluent in English and Spanish (oral and written) preferred
Ability to type 30 wpm or greater
Regular attendance is required

Nice To Haves

Previous data entry, 10-key experience, preferred
Exemplary verbal and written communication
Excellent organizational and multi-tasking skills
Ability to make solid judgment decisions
Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality

Responsibilities

Answer incoming ACD calls for customers – passengers, vendors, and clients
Utilize correct coding and documentation procedures
Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
Demonstrate sincere personal commitment to promptness, reliability and quality work
Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network
Other duties as assigned