Reservationist

Compass Group•New York, NY

3d•$26 - $28•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Unlike recruitment agencies, Rapport does not engage in temporary contracts, focusing instead on long-term career development and offering comprehensive benefits to employees working directly with them. Rapport invests in its ambassadors through individual training and development programs, encouraging them to achieve their career aspirations and providing the skills needed for future roles. Becoming a Rapport ambassador means joining a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries, making it a meaningful career rather than just a job.

Requirements

Plays a pivotal role in maximizing the efficiency of meeting space and reservations management by providing exceptional support as the initial point of contact for clients and key stakeholders.
Primary objective is to field requests for meeting space reservations, delivering prompt and streamlined service with results that meet customer requirements while adhering to internal operational protocols.
Reservation process entails communication channels including but not limited to telephone, email, and digital request platform or specialized computer software.

Responsibilities

Respond and process all incoming requests.
Action meeting room reservation requests, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
Offer warm and welcoming communication by phone, to our internal and external guests and assist with any special requests and will provide the highest level of customer care.
Manage calls, field questions and respond to customers thoughtfully and independently. Exercise good judgment and a strong intuition to anticipate the needs of each customer.
Gain an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
Send booking confirmations and follow up on cases as needed, ensuring accurate and timely communication with all involved parties.
Manage requests for conference center services.