Reservationist

Salt Fork Lodge • Kimbolton, OH

1d • Onsite

About The Position

Responsible for providing quality service and hospitality when answering incoming guest calls, securing guest reservations, and utilizing sales techniques to maximize guest satisfaction & Hotel revenues for all US Hotel properties and Regency managed properties.

Requirements

• Must be willing to occasionally travel to US Hotel properties for training purposes.

Nice To Haves

• Knowledgeable of all US Hotel properties and their amenities.
• Accurately determines guests needs by listening effectively and working with them
• Sells additional services by recognizing opportunities to up-sell; explaining features (i.e. golf, packages, amenities, etc.)

Responsibilities

• Answer incoming guest phone calls and take appropriate action for each call up to and including securing reservations in a timely and correct manner
• Securing necessary deposits for reservations
• Knowledgeable of all US Hotel properties and their amenities.
• Accurately determines guests needs by listening effectively and working with them
• Sells additional services by recognizing opportunities to up-sell; explaining features (i.e. golf, packages, amenities, etc.)
• Maintains StayNTouch database by entering information correctly
• Updates job knowledge by participating in educational opportunities; attends mandatory training sessions to stay updated on product or company policy changes
• Must be willing to occasionally travel to US Hotel properties for training purposes.
• Assists group sales with reservations and/or name lists as assigned
• Answers overflow phone calls from front desk when not securing reservations

Benefits

• Employee friendly environment
• training opportunities
• transfer opportunities
• holiday pay
• paid time off
• meal plan
• room, food & retail discounts
• incentives
• recreation facility usage
• 401k
• free overnight stays at the Great Ohio Lodges
• 50% discounts on Regency Hotel Management properties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed