Lead Reservationist

USHG•New York, NY

9d•Onsite

About The Position

The Lead Reservationist is an intelligent, confident, and organized individual who exemplifies hospitality, excellence, an entrepreneurial spirit, and integrity. This role thrives in a fast-paced environment, and requires the ability to effectively prioritize, communicate excellently, solve problems, build relationships, and create positive outcomes. The ideal candidate is strategic, proactive, calm under pressure, resourceful, and efficient. Most importantly, they possess superior verbal and written communication skills, strong decision-making, a sense of urgency, empathy, and attention to detail.

Requirements

Availability for a fully in-person role
Availability to work days, nights, weekends, and holidays
Experience in a front-of-house hospitality role strongly preferred
Conflict resolution skills, strong attention to detail, and professionalism
Knowledge of OpenTable strongly preferred
Understanding of Microsoft Office (Excel, Word, Outlook, etc.)

Responsibilities

Consistently deliver a culture of Enlightened Hospitality to guests and team members
Exhibit warmth and professionalism when communicating with guests whether in-person, by phone, email, or the reservation system’s messaging feature
Serve as the liaison between senior leadership, key operators, events teams, and guests in finding the right fit for reservations, simultaneously setting up excellent experiences and maximizing dining room capacities
Develop relationships with guests, concierge services, executive assistants, and departments within the New York Marriott Marquis
Support with guest review tracking and responses, and other administrative needs surrounding reservations and guests
Make strategic decisions that maximize cover counts, drive revenue, and positively impact guest sentiment such as “surprise and delight” moments
Effectively and responsibly use guest and reservations notes in creating positive and memorable experiences

Benefits

Hourly rate of $26/hr
Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
Medical, dental, and vision insurance
Flexible spending options for healthcare and dependent care
Generous paid time off
Paid parental leave
A matched 401(k) plan
Life insurance
Employee assistance programs
Exclusive access to primary care, mental health, and other wellness services
Access to the USHG HUGS Employee Relief Fund
51% dining discount across the entire USHG family of restaurants
Pre-tax commuter benefits for transit and parking
Opportunities for learning, mentorship, and collaboration