RESERVATIONIST - HOURLY (FULL TIME)

Compass Group•New York, NY

3d•Onsite

About The Position

We have an opening for full time RESERVATIONIST - HOURLY positions. Marcel is located in the iconic Breuer building on Madison Avenue, a Roman and Williams–designed space created in partnership with Sotheby’s where cuisine, art, and design converge. Led by Chef-Partner Marie-Aude Rose and Executive Chef Juan Moncalvo, the restaurant serves refined continental cuisine rooted in French tradition and inspired by Chef Rose’s homage to the Paris she knows and loves. The menu blends classical technique with modern New York sensibilities, focusing on seasonality and highlighting carefully sourced local ingredients with minimal, thoughtful enhancement. We are developing skilled culinary craftsmen and women who want to grow in their careers and strive for excellence. Often described as the “big brother” to downtown favorite La Mercerie, Marcel also features a celebrated pâtisserie program with handcrafted viennoiserie, madeleines, tarts, and entremets. The experience unfolds in a striking, design-forward space with an open kitchen, sculptural dining room, garden terrace, museum-quality art, and a wine program drawn from Sotheby’s cellar, all supporting Marcel’s mission to be a culinary destination of excellence in New York City. The Reservationist is responsible for seating guests in the dining room and handling customer service situations as they arise. This role helps create an overall enjoyable dining experience and promotes a safe, clean, and neat environment for guests and other associates. The Reservationist also supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling, and sanitation procedures are followed, and assists with training new food-service team members.

Requirements

Prior upscale dining experience is required.
Possess extensive knowledge of diverse culinary styles and demonstrate mastery across all line-level cooking stations.
Experience working in an upscale, high-volume fine dining environment.
Strong communication and interpersonal skills that support a collaborative, team-oriented environment.

Nice To Haves

Open availability is preferred.

Responsibilities

Enforce compliance with established kitchen standards, procedures, departmental policies, and sanitation guidelines.
Maintain in-depth knowledge of recipes, ingredients, allergens, and proper food presentation.
Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements.
Help create an overall enjoyable dining experience and promote a safe, clean and neat environment for guests and other associates.
Exhibit exceptional communications skills. Get along well with others, demonstrate flexibility and patience; possess an interest in people.
Maintain a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
Supervise the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed.
Help train new food-service team members.
Supervise the closing of the assigned dining room; ensure side work and station setup is properly completed.
Demonstrate knowledge of emergency safety procedures and help evacuate guests to safety in the event of fire or other emergency.
Assist with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
Work with staff of other departments to perform job duties and during special events or functions.
Perform other duties as assigned.
Abide by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Employee Referral Bonus