Reservation Center Associate
About The Position
European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealing Beautiful Skin® , we provide a modern, luxurious experience across more than 1,000 centers in the U.S. About EWC UPMA Group UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out . Beyond the guest experience, we are committed to our associates. We believe everyone in our community should have the opportunity to thrive, build wealth, and grow. We aren't just a job; we are a career path. The Role: The First Connection As a Reservation Center Associate , you are the "Voice of Confidence." You aren't just answering phones; you are the first point of contact for guests looking to feel their best. Working out of our brand-new, beautiful Humble office (complete with windows, TVs, and your own dedicated workspace), you’ll be part of a high-energy team that keeps our centers humming.
Requirements
- A naturally confident, outgoing, and bubbly personality.
- A pleasant, professional phone voice and the ability to memorize standard responses to provide a consistent guest experience.
- A history of excellent attendance, a love for checklists, and a desire to take initiative.
- An eagerness to learn, receive coaching, and grow within the company.
Responsibilities
- Answer incoming calls with a bubbly, upbeat attitude that makes guests excited for their visit.
- Efficiently book, move, and manage reservations for multiple centers using our proprietary EWC terminology and scripts.
- Educate first-time guests on our "Free Wax" offers and help regular guests find the perfect time for their favorite services.
- Handle guest inquiries and complaints with patience, professionalism, and a focus on solutions.
- Participate in fun contests, games, and productive team meetings designed to keep the energy high and the training fresh.
Benefits
- Access to Medical, Dental, and Vision benefits + Paid Time Off.
- Full onsite paid training and ongoing coaching to help you reach your full potential.
- Discounts on all EWC Products and FREE Waxing services.
- Flexible scheduling options to help you maintain a work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
