Reservation Specialist (Contact Center)

Unleashed BrandsBedford, TX
Onsite

About The Position

Join Our Team as a WW Reservation Specialist! Are you an energetic multitasker with a knack for turning calls into connections? Do you thrive in a fast-paced environment where families count on you to make their day easier? At Water Wings Swim School, we’re more than just a swim school—we’re a family. And right now, we’re looking for Reservation Specialists to be the friendly first voice families hear when they dive into our world.

Requirements

  • A proven ability to guide conversations toward successful outcomes, turning inquiries into confirmed reservations and creating win-win solutions for families and the school
  • A welcoming and energetic personality that comes through over the phone.
  • Strong verbal and written communication skills.
  • The ability to multitask and stay organized when things get busy.
  • A high school diploma or equivalent.

Nice To Haves

  • Previous experience in customer support or call centers is a plus (but your positive attitude is the biggest win).

Responsibilities

  • Be the voice of Water Wings—answering phones, emails, and inquiries with warmth and professionalism.
  • Help families schedule and move bookings, making sure their needs come first.
  • Manage multiple calls and emails.
  • Use scripts as a starting point, but let your personality shine through every interaction.
  • Keep parents at ease and kids excited about starting their swim journey.

Benefits

  • employee and family discounts
  • health insurance
  • 401(k)
  • paid time off
  • Paid bi-weekly
  • Company Paid Holidays
  • Flexible Paid Time Off
  • Paid Parental Leave
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
  • Competitive 401(k) Program with employer matching contributions
  • Daily dress code of “business casual”
  • A positive work environment
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