Reservation Specialist (Contact Center)

Unleashed Brands•Bedford, TX

8h•Onsite

About The Position

Join Our Team as a WW Reservation Specialist! Are you an energetic multitasker with a knack for turning calls into connections? Do you thrive in a fast-paced environment where families count on you to make their day easier? At Water Wings Swim School, we’re more than just a swim school—we’re a family. And right now, we’re looking for Reservation Specialists to be the friendly first voice families hear when they dive into our world.

Requirements

A proven ability to guide conversations toward successful outcomes, turning inquiries into confirmed reservations and creating win-win solutions for families and the school
A welcoming and energetic personality that comes through over the phone.
Strong verbal and written communication skills.
The ability to multitask and stay organized when things get busy.
A high school diploma or equivalent.

Nice To Haves

Previous experience in customer support or call centers is a plus (but your positive attitude is the biggest win).

Responsibilities

Be the voice of Water Wings—answering phones, emails, and inquiries with warmth and professionalism.
Help families schedule and move bookings, making sure their needs come first.
Manage multiple calls and emails.
Use scripts as a starting point, but let your personality shine through every interaction.
Keep parents at ease and kids excited about starting their swim journey.

Benefits

employee and family discounts
health insurance
401(k)
paid time off
Paid bi-weekly
Company Paid Holidays
Flexible Paid Time Off
Paid Parental Leave
Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
Competitive 401(k) Program with employer matching contributions
Daily dress code of “business casual”
A positive work environment